Patents by Inventor Robin DAUTRICOURT

Robin DAUTRICOURT has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for predicting intent in IVR using natural language queries
    Patent number: 9742912
    Abstract: An IVR system is disclosed in which customer experience is enhanced by improving the accuracy and intent prediction capabilities of an interactive voice response system. Customers are allowed to make a natural language queries to specify their intent, while the accuracy of traditional IVR systems is maintained by using key features in language along with the customer's past transactions, CRM attributes, and customer segment attributes to identify customer intent.
    Type: Grant
    Filed: June 22, 2015
    Date of Patent: August 22, 2017
    Assignee: 24/7 CUSTOMER, INC.
    Inventors: Vaibhav Srivastava, Ravi Vijayaraghavan, Robin Dautricourt
  • METHOD AND APPARATUS FOR PREDICTING INTENT IN IVR USING NATURAL LANGUAGE QUERIES
    Publication number: 20150288818
    Abstract: An IVR system is disclosed in which customer experience is enhanced by improving the accuracy and intent prediction capabilities of an interactive voice response system. Customers are allowed to make a natural language queries to specify their intent, while the accuracy of traditional IVR systems is maintained by using key features in language along with the customer's past transactions, CRM attributes, and customer segment attributes to identify customer intent.
    Type: Application
    Filed: June 22, 2015
    Publication date: October 8, 2015
    Inventors: Vaibhav SRIVASTAVA, Ravi VIJAYARAGHAVAN, Robin DAUTRICOURT
  • Method and apparatus for predicting intent in IVR using natural language queries
    Patent number: 9105268
    Abstract: An IVR system is disclosed in which customer experience is enhanced by improving the accuracy and intent prediction capabilities of an interactive voice response system. Customers are allowed to make a natural language queries to specify their intent, while the accuracy of traditional IVR systems is maintained by using key features in language along with the customer's past transactions, CRM attributes, and customer segment attributes to identify customer intent.
    Type: Grant
    Filed: September 17, 2013
    Date of Patent: August 11, 2015
    Assignee: 24/7 Customer, Inc.
    Inventors: Vaibhav Srivastava, Ravi Vijayaraghavan, Robin Dautricourt
  • METHOD AND APPARATUS FOR PREDICTING INTENT IN IVR USING NATURAL LANGUAGE QUERIES
    Publication number: 20140079195
    Abstract: An IVR system is disclosed in which customer experience is enhanced by improving the accuracy and intent prediction capabilities of an interactive voice response system. Customers are allowed to make a natural language queries to specify their intent, while the accuracy of traditional IVR systems is maintained by using key features in language along with the customer's past transactions, CRM attributes, and customer segment attributes to identify customer intent.
    Type: Application
    Filed: September 17, 2013
    Publication date: March 20, 2014
    Inventors: Vaibhav SRIVASTAVA, Ravi VIJAYARAGHAVAN, Robin DAUTRICOURT