Patents by Inventor Roderick B. Averill

Roderick B. Averill has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call center call parker
    Patent number: 8761362
    Abstract: A call parker monitors calls between callers and a call center to determine the number of active calls to the call center. A maximum call center capacity is identified and compared to the number of active calls to determine if the maximum call center capacity is being met. If the maximum call center capacity has been met, new calls are intercepted and placed on hold until the maximum call center capacity is no longer being met (i.e., an agent completes a call). Once the maximum call center capacity is no longer being met, the new call(s) are transferred to the call center.
    Type: Grant
    Filed: December 10, 2010
    Date of Patent: June 24, 2014
    Assignee: Avaya Inc.
    Inventors: Roderick B. Averill, Renato Simoes
  • CALL CENTER CALL PARKER
    Publication number: 20120148038
    Abstract: A call parker monitors calls between callers and a call center to determine the number of active calls to the call center. A maximum call center capacity is identified and compared to the number of active calls to determine if the maximum call center capacity is being met. If the maximum call center capacity has been met, new calls are intercepted and placed on hold until the maximum call center capacity is no longer being met (i.e., an agent completes a call). Once the maximum call center capacity is no longer being met, the new call(s) are transferred to the call center.
    Type: Application
    Filed: December 10, 2010
    Publication date: June 14, 2012
    Applicant: AVAYA INC.
    Inventors: Roderick B. Averill, Renato Simoes