Abstract: A method and system is disclosed for monitoring the status of a system by providing a health score. A health scoring module accesses a configuration management database (CMDB) comprising a plurality of configuration items referencing physical, service and process information. A target value for each configuration item is decided, followed by collecting their current value. Comparison operations are then performed between each configuration item's current and target value and a health subscore is generated. The resulting health subscore is then indexed to its corresponding configuration item. Once indexed, a health score is generated from a predetermined plurality of health subscores.

Abstract: A method and system is disclosed for monitoring the status of a system by providing a health score. A health scoring module accesses a configuration management database (CMDB) comprising a plurality of configuration items referencing physical, service and process information. A target value for each configuration item is decided, followed by collecting their current value. Comparison operations are then performed between each configuration item's current and target value and a health subscore is generated. The resulting health subscore is then indexed to its corresponding configuration item. Once indexed, a health score is generated from a predetermined plurality of health subscores.

Abstract: An interface device, such as a mouse input device, is used to provide input to a computer system or alternatively to a telephone system. The motion of the mouse input device over a first surface is detected. Selections made by a user on a mouse selection key are also detected. Numeric entry is received from numeric entry keys on a top surface of the mouse input device. In the preferred embodiment, the numeric keys are arranged as a dialpad for a telephone.

Abstract: A server allows a worldwide telephone number associated with a local telephone to be shared by one or more remote telephones. A call placed to the worldwide telephone number rings at the local telephone and at least one of the remote telephones. The server stores a set of telephone numbers to be associated with a worldwide telephone number serviced by the switch to which the local telephone is connected. The server receives notification of a telephone call from a calling telephone to the worldwide telephone number The server retrieves the set of telephone numbers associated with that worldwide telephone number, and places calls to telephone numbers in the set through the switch. The server then causes a connection to be made between the local telephone or the remote telephone, depending on which telephone goes off hook first, to the calling telephone.

Abstract: A method of and system for automatically determining length, attenuation, impedance and existence of bridge taps on installed communication cable having access to only one end of the cable. A waveform, which includes incident and reflected pulses, is analyzed to determine the presence of significant pulses. The presence of only one positive significant pulse indicates the absence of any discontinuities and facilitates the calculation of a signal-to-noise ratio which determines whether the cable will support the operation of digital communication thereon. The presence of more than one positive significant pulse or a negative pulse indicates the presence of at least one fault on the cable which prevents the operation of digital communication on the cable.