Abstract: A method and system of managing telecommunication service and network connections in a colocation site is provided. A customer service module communicates with customers regarding at least one telecommunications resource within the colocation site. An engineering module manages provisioning of the telecommunications resource within the colocation site in response to communications with the customers. An MIS module collects information on operation of the telecommunications resource, and reports to the customers based on the collected information. The customer service module receives requests for pre-sales information (e.g., pricing, availability, equipment configuration, and space within the colocation site), receives and processes orders for use of the telecommunications resource, provides customers with account status, and receives requests to terminate use of the telecommunications resource.