Abstract: A method for maintaining a device via a remote service computer initiates a transmission of maintenance data via the device or the service computer, transmits maintenance data from the device to the service computer, and evaluates the maintenance data received from the device using the service computer. The method further transmits at least one monitoring parameter request from the service computer to the device as a function of the evaluation of the maintenance data, and at least one parameter value of the at least one requested monitoring parameter from the device to the service computer, then evaluates the at least one monitoring parameter value; and displays the evaluation of the at least one monitoring parameter value via a display device of the service computer.

Abstract: A method and apparatus for updating technical data sets that perform maintenance processes in technical systems is provided. The technical systems include a plurality of components that can each be configured dynamically. After a change in configuration of a component is detected, a report is sent by a configuration database to a central management system. The current management system provides the current version of the technical data sets to a document server.

Abstract: A system and method relate to generating overall and/or relative serviceability scores for products. The system and method may include (1) adjusting a serviceability scoring model according to a product specific service model and (2) rating serviceability requirements. The adjustment of the scoring model may include (a) weighting serviceability aspects according to the product specific service strategy and/or (b) correlating the weighted serviceability aspects to key performance indicators to generate weighted key performance indicators. The rating of the serviceability requirements may include correlating the weighted key performance indicators to selected and/or weighted serviceability requirements. Each serviceability requirement selected may have a specified level of serviceability to be realized. An overall serviceability score may then be calculated. The score may be adjusted in relation to preceding or competing products.

Abstract: A method and apparatus for updating technical data sets that perform maintenance processes in technical systems is provided. The technical systems include a plurality of components that can each be configured dynamically. After a change in configuration of a component is detected, a report is sent by a configuration database to a central management system. The current management system provides the current version of the technical data sets to a document server.

Abstract: A method for maintaining a device via a remote service computer initiates a transmission of maintenance data via the device or the service computer, transmits maintenance data from the device to the service computer, and evaluates the maintenance data received from the device using the service computer. The method further transmits at least one monitoring parameter request from the service computer to the device as a function of the evaluation of the maintenance data, and at least one parameter value of the at least one requested monitoring parameter from the device to the service computer, then evaluates the at least one monitoring parameter value; and displays the evaluation of the at least one monitoring parameter value via a display device of the service computer.

Abstract: A method, an apparatus, and a system are provided for monitoring a performance of a computer-supported system. A plurality of application units is configured to execute a task, and a service center is configured to monitor the plurality of application units. At least one monitoring unit is provided, which is communicatively coupled to the service center for data exchange and is configured to detect at least one characteristic performance variable related to the task and to send an alarm signal to the service center when the characteristic performance variable satisfies a predetermined report condition.