Abstract: A method and system for promoting software code from a source database instance to a target database instance distributed amongst a plurality of networked servers is described. Software code migration information pertaining to software objects associated with the software code, the source database instance, and the target database instance is analyzed to determine whether errors associated with migrating the software code exceeds a predefined acceptance threshold. Such code migration information is further analyzed to determine whether migrating the software code from the source database instance to the target database instance will result in unacceptable data loss including disassociation, deletion, or change to data, or result in unacceptable non-data criteria before, during, or after the software code is migrated.

Abstract: A method and system for promoting software code from a source database instance to a target database instance distributed amongst a plurality of networked servers is described. Software code migration information pertaining to software objects associated with the software code, the source database instance, and the target database instance is analyzed to determine whether errors associated with migrating the software code exceeds a predefined acceptance threshold. Such code migration information is further analyzed to determine whether migrating the software code from the source database instance to the target database instance will result in unacceptable data loss including disassociation, deletion, or change to data, or result in unacceptable non-data criteria before, during, or after the software code is migrated.

Abstract: A method includes displaying a transaction menu that includes multiple selectable call center agent transactions. A plurality of selected transactions are ordered into a list of selected transactions based on a first business rule. The list of selected transactions includes an indicator of a status of each of the selected transactions and the list is separated into a first group of completed transactions and a second group of uncompleted transactions. A selection of an additional transaction is received after initiation of one of the selected transactions but before completion of all of the selected transactions. An updated second group of uncompleted transactions, including the additional transaction, is ordered in a second order based on a second business rule.

Abstract: A method includes displaying a transaction menu that includes multiple selectable call center agent transactions. A plurality of selected transactions are ordered into a list of selected transactions based on a first business rule. The list of selected transactions includes an indicator of a status of each of the selected transactions and the list is separated into a first group of completed transactions and a second group of uncompleted transactions. A selection of an additional transaction is received after initiation of one of the selected transactions but before completion of all of the selected transactions. An updated second group of uncompleted transactions, including the additional transaction, is ordered in a second order based on a second business rule.

Abstract: A user interface for an agent of a call center comprises a transaction menu that lists possible transactions that the agent can fulfill. Multiple transactions selected by the agent from the transaction menu are ordered into a first sequence of agent-selected transactions that are to be fulfilled in a call, and the first sequence is displayed. A selection of at least one additional transaction from the transaction menu is received after the agent has begun to address one of the agent-selected transactions from the first sequence but before the agent has completed all of the agent-selected transactions from the first sequence. Uncompleted ones of the agent-selected transactions including the at least one additional transaction are ordered into a second sequence of agent-selected transactions, and the second sequence is displayed.

Abstract: A script generator (101) coupled to one or more service centers (112) has a memory (106), and a processor (104). The processor is programmed to establish (202)a library of scripts for use by the service centers to process calls from calling parties, receive (204) one or more business criterions according to business conditions of the enterprise, and adjust (210) the accessibility of scripts at each of the service centers according to the one or more business criterions.

Abstract: A user interface for an agent of a call center comprises a transaction menu that lists possible transactions that the agent can fulfill. Multiple transactions selected by the agent from the transaction menu are ordered into a first sequence of agent-selected transactions that are to be fulfilled in a call, and the first sequence is displayed. A selection of at least one additional transaction from the transaction menu is received after the agent has begun to address one of the agent-selected transactions from the first sequence but before the agent has completed all of the agent-selected transactions from the first sequence. Uncompleted ones of the agent-selected transactions including the at least one additional transaction are ordered into a second sequence of agent-selected transactions, and the second sequence is displayed.