Patents by Inventor Salvatore J. Contino

Salvatore J. Contino has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Service desk system for allowing easily changeable associations for data retrieval and display
    Patent number: 6671368
    Abstract: A system, method and computer program product are provided for retrieving records in, for example, a computer telephony integration (CTI) architecture. Initially, a telephone call is received from a user. During the telephone call, an identifier associated with the user is ascertained. Information associated with the user is then retrieved utilizing the identifier. The retrieval of information is based on criterion that is customizable.
    Type: Grant
    Filed: June 30, 2000
    Date of Patent: December 30, 2003
    Assignee: Networks Associates Technology, Inc.
    Inventors: Salvatore J. Contino, Mei Ling
  • Service desk system architecture for a mobile service workforce
    Patent number: 6668054
    Abstract: A system, method and computer program product are provided for allowing a user to remotely interface a computer telephony integration (CTI) architecture. A telephone call is initially received from a caller. Such telephone call is subsequently routed to a remote user. Before or during the telephone call, an identifier associated with the caller is ascertained. Information associated with the caller is then retrieved utilizing the identifier. Further, the information is sent to the remote user utilizing a network such as the Internet. The information is then capable of being viewed using a Hypertext Transfer Protocol (HTTP) application.
    Type: Grant
    Filed: June 30, 2000
    Date of Patent: December 23, 2003
    Assignee: Networks Associates Technology, Inc.
    Inventors: Salvatore J. Contino, Mei Ling