Abstract: Systems, apparatuses, and methods for authenticating an individual. A representation of an utterance is received. A candidate record is identified from among a plurality of candidate records by comparing the representation of the utterance with stored utterance data according to a match parameter. An identity of the individual is verified by comparing received ambiguity information with stored ambiguity resolution criteria. If a candidate record is not found, a new record associated with the individual may be created. The individual may be allowed access to a secured resource.

Abstract: An advanced record production system includes one or more devices operable to print machine readable indicia on tangible documents. The machine readable indicia include date information and automatically assigned information that is used to prevent the tangible document from being valid for more than one use. The advanced record production system also includes a registration system operable to read the tangible documents and to process the tangible documents. The registration system is further operable to maintain a record of the machine readable indicia of the tangible documents that have been processed to prevent the tangible documents from being valid for more than one use.

Abstract: An advanced voting system is provided that includes one or more computing devices. The computing devices receive input of authentication data and utilize the authentication data to determine whether a voting session by a voter is authorized and to unlock ballot information specific to the voter or a group of voters. Furthermore, same device used to unlock said ballot information. In addition, the receive accessibility input data on the same device used to unlock said ballot information. In addition, the computing devices present ballot questions to the voter if the voting session is authorized based on the received authentication data and receive interactive voter selections from the voter. Furthermore, the system includes a record generator that generates records containing the voter selections.

Abstract: An advanced voting system is provided that includes one or more computing devices. The computing devices receive input of authentication data and utilize the authentication data to determine whether a voting session by a voter is authorized and to unlock ballot information specific to the voter or a group of voters. Furthermore, same device used to unlock said ballot information. In addition, the receive accessibility input data on the same device used to unlock said ballot information. In addition, the computing devices present ballot questions to the voter if the voting session is authorized based on the received authentication data and receive interactive voter selections from the voter. Furthermore, the system includes a record generator that generates records containing the voter selections.

Abstract: An advanced voting system is provided that includes one or more computing devices. The computing devices receive input of authentication data and utilize the authentication data to determine whether a voting session by a voter is authorized and to unlock ballot information specific to the voter or a group of voters. Furthermore, same device used to unlock said ballot information. In addition, the receive accessibility input data on the same device used to unlock said ballot information. In addition, the computing devices present ballot questions to the voter if the voting session is authorized based on the received authentication data and receive interactive voter selections from the voter. Furthermore, the system includes a record generator that generates records containing the voter selections.

Abstract: An advanced voting system is provided that includes one or more computing devices. The computing devices receive input of authentication data and utilize the authentication data to determine whether a voting session by a voter is authorized and to unlock ballot information specific to the voter or a group of voters. Furthermore, same device used to unlock said ballot information. In addition, the receive accessibility input data on the same device used to unlock said ballot information. In addition, the computing devices present ballot questions to the voter if the voting session is authorized based on the received authentication data and receive interactive voter selections from the voter. Furthermore, the system includes a record generator that generates records containing the voter selections.

Abstract: An advanced voting system is provided that includes one or more computing devices. The computing devices receive input of authentication data and utilize the authentication data to determine whether a voting session by a voter is authorized and to unlock ballot information specific to the voter or a group of voters. In addition, the computing devices present ballot questions to the voter if the voting session is authorized based on the received authentication data and receive interactive voter selections from the voter. Furthermore, the system includes a ballot generator that generates tangible ballots containing the voter selections.

Abstract: Systems, apparatuses, and methods for authenticating an individual. A representation of an utterance is received. A candidate record is identified from among a plurality of candidate records by comparing the representation of the utterance with stored utterance data according to a match parameter. An identity of the individual is verified by comparing received ambiguity information with stored ambiguity resolution criteria. If a candidate record is not found, a new record associated with the individual may be created. The individual may be allowed access to a secured resource.

Abstract: In one embodiment, a system authenticates a caller before providing the caller with access to one or more secured resources. Identification and verification data is stored during system enrollment of known persons. A processing system, in a current call initiated by a caller and prior to identification of the caller, receives voice-based information for the caller including a digital representation of a telephone number spoken by the caller in the current call, the received information including voice-based identification information and voice-based verification information for the caller. The processing system automatically compares the received identification information and the received verification information for the caller with the stored identification and verification data for known persons, respectively, to uniquely identify and verify the identity of the caller as a particular known person. The processing system authenticates the caller for access to the one or more secured resources in response.

Abstract: According to one embodiment of the present invention, an advanced voting system includes one or more computing devices. The one or more computing devices display ballot questions to the voter and receive interactive voter selections from the voter. A ballot generator generates encoded ballots encoded with the voter selections.

Abstract: In one embodiment, an advanced voting system includes one or more computing devices operable to receive instructions from a voter to adjust a color of a screen of a computing device. The color adjustment instructions are indicated by the voter's selection of non-dedicated keys associated with a specific color adjustment. The system is operable to execute the color adjustment instructions received from the voter, display ballot questions to the voter, and receive interactive vote selections from the voter.

Abstract: In one embodiment, a system authenticates a caller before providing the caller with access to one or more secured resources. Identification and verification data is stored during system enrollment of known persons. A processing system, in a current call initiated by a caller and prior to identification of the caller, receives voice-based information for the caller including a digital representation of a telephone number spoken by the caller in the current call, the received information including voice-based identification information and voice-based verification information for the caller. The processing system automatically compares the received identification information and the received verification information for the caller with the stored identification and verification data for known persons, respectively, to uniquely identify and verify the identity of the caller as a particular known person. The processing system authenticates the caller for access to the one or more secured resources in response.

Abstract: A system (500) for identifying an unidentified customer (510) includes a database (42) that contains utterance data (162) corresponding to a known customer. A processing system (502) coupled to the database (42) receives utterance information corresponding to the unidentified customer (510) at the point of sale and compares the utterance information with the utterance data (162) to identify the unidentified customer (510) as the known customer. In response, the processing system (502) may automatically retrieve stored information (104, 132, 162) corresponding to the known customer.

Abstract: A system (8, 60, 500) for identifying an unidentified person (14, 510) includes a database (42) that contains utterance data (162) and an ambiguity-resolution criterion (114, 119, 121) corresponding to a known person. A processing system (10, 11, 502) is coupled to the database (42) and receives utterance information and an ambiguity-resolution identifier corresponding to the unidentified person (14, 510). The processing system (10, 11, 502) compares the utterance information with the utterance data (162) to identify the unidentified person (14, 510) as at least one known person. If the processing system (10, 11, 502) ambiguously identifies the unidentified person (14, 510) as more than one known person, the processing system (10, 11, 502) compares the ambiguity-resolution identifier with the ambiguity-resolution criterion (114, 119, 121) to identify the unidentified person (14, 510) as a particular known person.

Abstract: A system (8) for identifying an unidentified caller (14, 16, 18) includes a database (42) that contains utterance data (162) corresponding to a known caller. A data communications system (10) is coupled to the database (42) and receives utterance information corresponding to the unidentified caller (14, 16, 18). The data communications system (10) compares the utterance information with the utterance data (162) to identify the unidentified caller (14, 16, 18) as the known caller.

Abstract: A computer-based system (70) for identifying an unidentified caller (14) includes a database (42) that contains utterance data (162) corresponding to a known caller. A processing system (72) coupled to the database (42) receives utterance information corresponding to the unidentified caller (14) and compares the utterance information with the utterance data (162) to identify the unidentified caller (14) as the known caller. In response, the processing system (72) provides a call routing option (84). The call routing option (84) may include an accept option (86), a transfer option (90), or a disconnect option (89), and may be provided to a called party visually using a personal computer (50).

Abstract: A system (500) for identifying an unidentified customer (510) includes a database (42) that contains utterance data (162) corresponding to a known customer. A processing system (502) coupled to the database (42) receives utterance information corresponding to the unidentified customer (510) at the point of sale and compares the utterance information with the utterance data (162) to identify the unidentified customer (510) as the known customer. In response, the processing system (502) may automatically retrieve stored information (104, 132, 162) corresponding to the known customer.

Abstract: A system (8, 60, 500) for identifying an unidentified person (14, 510) includes a database (42) that contains utterance data (162) and an ambiguity-resolution criterion (114, 119, 121) corresponding to a known person. A processing system (10, 11, 502) is coupled to the database (42) and receives utterance information and an ambiguity-resolution identifier corresponding to the unidentified person (14, 510). The processing system (10, 11, 502) compares the utterance information with the utterance data (162) to identify the unidentified person (14, 510) as at least one known person. If the processing system (10, 11, 502) ambiguously identifies the unidentified person (14, 510) as more than one known person, the processing system (10, 11, 502) compares the ambiguity-resolution identifier with the ambiguity-resolution criterion (114, 119, 121) to identify the unidentified person (14, 510) as a particular known person.

Abstract: Disclosed is an intercept system for integrating the personalized services of switchboard attendants associated with on-premises PBX switching systems, with the capabilities of the intercept system for allowing calling parties the opportunity to complete their own calls to the on-premise switching systems when the telephone extension numbers of the called parties are known to the calling parties. Depending on the mode of system operation selected, the intercept system either presents all incoming calls directly to the switchboard attendants, or intercepts all incoming calls and presents the caller the opportunity to complete the call, or a combination in which incoming calls are first offered to the switchboard attendants for assistance and then after a time wherein attendant assistance is not gained, the call is intercepted and the caller is given an opportunity to complete the call.

Abstract: Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.