Abstract: Certain aspects of the present disclosure provide techniques for processing computing resource access requests from users of an application service. An example method generally includes measuring computing resource access metrics over a time window for a user of a computing system. The measured computing access metrics for the user of the computing system are determined to exceed a threshold. Based on determining that the measured computing access metrics for the user of the computing system exceeds the threshold, computing resource access requests from the user of the computing system are migrated from a first queue to a second queue, wherein the first queue comprises a rate-unlimited queue and the second queue comprises a rate-controlled queue having a defined rate for processing received requests. Computing resource access requests from the user of the computing system are processed based on the defined rate for processing received requests.

Abstract: A method to process cancellation requests. The method includes receiving, by a computer processor and from a first user, a first request to cancel a first subscription to an online service, calculating, by the computer processor in response to the first request: a first retention value score of the first user based on a first usage profile of the first user interacting with the online service, and a first retention value threshold based on a first availability measure of support agents for the online service, and sending, by the computer processor and in response to the first retention value score exceeding the first retention value threshold, a message to the first user to contact at least one of the support agents to discuss cancelling the first subscription.