Abstract: A real-time process for establishing and reestablishing virtual reality (VR) sessions between automated agent and a customer with customer VR equipment without losing session context after a connection loss is disclosed. VR sessions are dynamically created/recreated using artificial intelligence/machine learning (AI/ML) for engaging virtual agents and customers. Real-time capturing and processing of the VR interaction is captured for session context and stored via blockchain ledgers for secure tracking. VR session connectivity is monitored in real-time. If any anomaly or interruption occurs, retry notifications are sent to establish a second session. Prior session context is used for the second VR session to allow the virtual agent and customer interaction to continue without loss of context.