Patents by Inventor Sanjit Patel

Sanjit Patel has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Dialing techniques for a contact center
    Publication number: 20050002515
    Abstract: The present invention includes one or more devices encoded with logic to configure a predictive outbound contact campaign when executed with one or more servers. Such logic is effective to selectively include pre-contact policies, contact analysis policies, and/or post-contact analysis policies, that are each executed on a contact-by-contact basis. Each of these policy types includes one or more conditions that are evaluated to select between at least two different behaviors or actions.
    Type: Application
    Filed: May 3, 2004
    Publication date: January 6, 2005
    Inventors: Brian Mewhinney, James Purciful, Sanjit Patel