Patents by Inventor Sara McDole

Sara McDole has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS TO MANAGE MODELS FOR CALL DATA
    Publication number: 20240129405
    Abstract: Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.
    Type: Application
    Filed: December 22, 2023
    Publication date: April 18, 2024
    Applicant: Capital One Services, LLC
    Inventors: Sara McDOLE, Premkumar DHAYALAN, Thomas ZAHORIK, Saiteja KAMUNI, Sri PENMATSA, Vamsi RALLABANDI, Danni TANG, Suresh POTHIREDDY
  • Systems and methods to manage models for call data
    Patent number: 11856129
    Abstract: Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.
    Type: Grant
    Filed: June 1, 2022
    Date of Patent: December 26, 2023
    Assignee: Capital One Services, LLC
    Inventors: Sara McDole, Premkumar Dhayalan, Thomas Zahorik, Saiteja Kamuni, Sri Penmatsa, Vamsi Rallabandi, Danni Tang, Suresh Pothireddy
  • SYSTEMS AND METHODS TO MANAGE MODELS FOR CALL DATA
    Publication number: 20220294897
    Abstract: Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.
    Type: Application
    Filed: June 1, 2022
    Publication date: September 15, 2022
    Applicant: Capital One Services, LLC
    Inventors: Sara McDole, Premkumar Dhayalan, Thomas Zahorik, Saiteja Kamuni, Sri Penmatsa, Vamsi Rallabandi, Danni Tang, Suresh Pothireddy
  • Systems and methods to manage models for call data
    Patent number: 11381677
    Abstract: Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.
    Type: Grant
    Filed: May 21, 2020
    Date of Patent: July 5, 2022
    Assignee: Capital One Services, LLC
    Inventors: Sara McDole, Premkumar Dhayalan, Thomas Zahorik, Saiteja Kamuni, Sri Penmatsa, Vamsi Rallabandi, Danni Tang, Suresh Pothireddy
  • SYSTEMS AND METHODS TO MANAGE MODELS FOR CALL DATA
    Publication number: 20210160366
    Abstract: Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.
    Type: Application
    Filed: May 21, 2020
    Publication date: May 27, 2021
    Applicant: Capital One Services, LLC
    Inventors: Sara McDole, Premkumar Dhayalan, Thomas Zahorik, Saiteja Kamuni, Sri Penmatsa, Vamsi Rallabandi, Danni Tang, Suresh Pothireddy
  • Systems and methods to manage models for call data
    Patent number: 10694024
    Abstract: Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.
    Type: Grant
    Filed: November 25, 2019
    Date of Patent: June 23, 2020
    Assignee: Capital One Services, LLC
    Inventors: Sara McDole, Premkumar Dhayalan, Thomas Zahorik, Saiteja Kamuni, Sri Penmatsa, Vamsi Rallabandi, Danni Tang, Suresh Pothireddy