Abstract: A long-term memory network method and system for text comprehension. A recurrent neural network can be provided, which includes an external memory module and a long-short term memory unit, wherein said recurrent neural network encodes raw text information into vector representations, forms memories, finds relevant sentences to answer questions, and generates multi-word answers to said questions utilizing the long short term memory unit.

Abstract: A system, method and non-transitory computer readable medium for labeling a plurality of messages from a customer-agent interaction on a social media service to identify an issue and a response are disclosed. For example, the system includes a conversation interface, a conversation database coupled to the conversation interface, a conversation analysis server coupled to the conversation database and a conversation knowledge repository coupled to the conversation analysis server. The conversation analysis server includes a preprocessing module, a dialogue act analysis module, an issue status analysis module and an issue/response identification module.

Abstract: A long-term memory network method and system for text comprehension. A recurrent neural network can be provided, which includes an external memory module and a long-short term memory unit, wherein said recurrent neural network encodes raw text information into vector representations, forms memories, finds relevant sentences to answer questions, and generates multi-word answers to said questions utilizing the long short term memory unit.

Abstract: A method and non-transitory computer readable medium for generating patient profiles via a social media service are disclosed. For example, the method receives data from the social media service, extracts one or more attributes from the data from the social media service, classifies the one or more attributes to one or more of a plurality of predefined profile attributes, generates a patient profile based on the one or more attributes that are classified, determines a medical action to be executed based on the patient profile and transmits the medical action to be executed to a health administration server.

Abstract: An apparatus, method and non-transitory computer readable medium for developing a query on a social media service are disclosed. For example, the apparatus includes a processor and a computer readable medium storing a plurality of instructions, which when executed by the processor, cause the processor to perform operations for developing the query on the social media service. The operations include receiving a keyword, providing an option to select a sentiment and an option to include a time frame, finding a plurality of related keywords based on the keyword, the sentiment that is selected and the time frame that is selected using one or more external databases, generating the query using the keyword and all of the plurality of related keywords and the time frame that is selected and applying the query to the social media service.

Abstract: A system, method and non-transitory computer readable medium for labeling a plurality of messages from a customer-agent interaction on a social media service to identify an issue and a response are disclosed. For example, the system includes a conversation interface, a conversation database coupled to the conversation interface, a conversation analysis server coupled to the conversation database and a conversation knowledge repository coupled to the conversation analysis server. The conversation analysis server includes a preprocessing module, a dialogue act analysis module, an issue status analysis module and an issue/response identification module.