Abstract: A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call, such that telephone service billed to the callee is accessible at multiple destination devices.

Abstract: A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call, such that telephone service billed to the callee is accessible at multiple destination devices.

Abstract: A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call, such that telephone service billed to the callee is accessible at multiple destination devices.

Abstract: A method, system, and program for intermediary device initiated caller identification are provided. A trusted telephone network detects a call initiation connection from an origin device. The trusted telephone network then brokers a connection between the origin device and an external server enabled to perform a caller identity authentication service. A voice utterance for a caller is received at the external server from the origin device. The server authenticates a caller identity associated with the voice utterance and transfer the authenticated caller identity to the trusted telephone network. The trusted telephone network then specifies services available for the call according to a caller profile for the authenticated caller identity.

Abstract: A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call, such that telephone service billed to the callee is accessible at multiple destination devices.

Abstract: A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call, such that telephone service billed to the callee is accessible at multiple destination devices.

Abstract: A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call, such that telephone service billed to the callee is accessible at multiple destination devices.

Abstract: A question of a first caller from among multiple callers waiting in a hold queue of a call center is published. Responsive to a second caller from among multiple callers indicating a readiness to answer to the question, the first caller is connected with the second caller. Responsive to the second caller answering the question, the second caller is awarded an advancement token for storage in association with an authenticated identifier for the second caller in a caller profile for redemption by the second caller for a value selected by the second caller.

Abstract: A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call, such that telephone service billed to the callee is accessible at multiple destination devices.

Abstract: A voice browser configured to process voice markup language documents can include a voice processing application and an integrated communications interface for interacting with a voice processing system. The voice browser can be configured to load the voice processing application independently of a received telephone call. The integrated communications interface can include at least one of an integrated transaction capabilities application part component for receiving a transaction capabilities application part query and an integrated ISUP component for receiving a telephony control signal.

Abstract: A question of a first caller from among multiple callers waiting in a hold queue of a call center is published. Responsive to a second caller from among multiple callers indicating a readiness to answer to the question, the first caller is connected with the second caller. Responsive to the second caller answering the question, the second caller is awarded an advancement token for storage in association with an authenticated identifier for the second caller in a caller profile for redemption by the second caller for a value selected by the second caller.

Abstract: A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call, such that telephone service billed to the callee is accessible at multiple destination devices.

Abstract: The present invention can include a method of call processing using a distributed voice browser including allocating a plurality of service processors configured to interpret parsed voice markup language data and allocating a plurality of voice markup language parsers configured to retrieve and parse voice markup language data representing a telephony service. The plurality of service processors and the plurality of markup language parsers can be registered with one or more session managers. Accordingly, components of received telephony service requests can be distributed to the voice markup language parsers and the parsed voice markup language data can be distributed to the service processors.

Abstract: A method, system, and program for allowing callers to adjust in position within a hold queue are provided. An advancement token earned by a caller while waiting in a hold queue is detected. The advancement token is stored for redemption in a future call by the caller according to an authenticated identifier for the caller, wherein future redemption of the advancement token will cause adjustment of a waiting position. In particular, a caller in the call hold queue may earn advancement tokens by answering questions posed by other callers in the call hold queue, where the questions are answered in a manner such that the other callers do not need additional aid from a representative. In addition, a caller may redeem advancement tokens earned in a previous hold queue while waiting in current hold queue, where the redeemable advancement tokens are accessible across multiple call centers according to the caller identification.

Abstract: A destination telephony device, responsive to detecting a call between a caller at an origin telephony device and a callee at the destination telephony device within a trusted telephone network, authenticates an identity of the callee with a callee voice authenticated identifier through a voice sample provided by the callee during the call. The destination telephony device receives an order form from the origin device for an order placed with the caller by the callee from the destination telephony device. The destination telephony device controls output of the order form from at least one output interface of the destination telephony device.

Abstract: A trusted telephone network, including at least one service provider, receives a request for service from an origin device. The origin device is associated with a line number to be billed for according to a line subscriber billing plan. An identity of a caller requesting the service from the origin device is authenticated. Then, a billing plan associated with the authenticated caller identity is accessed and utilized to replace or supplement the line subscriber billing plan, such that billing for service provided at an origin device is specified according to the caller currently utilizing the origin device.

Abstract: A computer implemented method, apparatus, and computer program product for managing organizational resources. The process combines social group data with management information data to form social network data, wherein social group data is derived from interactions among a plurality of users of a social group. The process analyzes the social network data to identify associations among the plurality of users, and generates a multidimensional social network model using the associations among the plurality of users. Thereafter, the process presents a set of recommendations for allocation of the organizational resources, wherein the set of recommendations are derived from the social network model.

Abstract: Systems and methods of application integration, including constructing an application integration adapter in dependence upon a profile including data describing the adapter, receiving instructions to alter the adapter, and altering the adapter in dependence upon the instructions. Exemplary embodiments of the invention include communicating integration messages among applications through the adapter as altered. In typical embodiments, receiving instructions to alter the adapter includes detecting changes in the adapter profile. In such embodiments, detecting changes in the adapter profile includes creating a copy of the profile, and periodically comparing the profile and the copy. In other exemplary embodiments, receiving instructions to alter the adapter includes receiving from an application an administrative integration message bearing the instructions to alter the adapter. In such embodiments, altering the adapter in dependence upon the instructions includes updating the profile.

Abstract: Methods, systems, and products for informing a caller of a callee identity are disclosed that include: detecting a call receipt condition from a destination device at a trusted telephone network; brokering a connection between said destination device and an external server enabled to perform a callee identity authentication service; and responsive to receiving, from said external server, an authenticated callee identity of a callee utilizing said destination device, transferring said authenticated callee identity to an origin device, such that a caller initiating said call at said origin device is informed of an identity of a party answering said call.

Abstract: A proxy service provides telephone conferencing services and personal telephony services. Users can participate in the conference by connecting through different types of networks using a device having one or more types of communication lines connected to the proxy service. A primary user can request the proxy to call each one of the users and establish the conference. The primary user may accomplish this through a data line using data requests or though a voice line using voice requests. Typically, the primary user provides a telephone number for each user. The primary user can also provide with specific times of when calls should be placed, identification information for each user, the type of conference, and other conference parameters.