Abstract: Task analysis of an interactive communication system (ICS) can be performed manually. Manual task analysis is costly and time-consuming process. In an embodiment, a method of defining tasks within an ICS includes identifying hub node(s) to be marked as unavailable from consideration as nodes within a task. The at least one hub node can be within a directed graph representing flows through an ICS. The method further includes, from available nodes, automatically identifying a connected subgraph that corresponds to nodes representing an area of functionality defining a task within the ICS. The method additionally includes repeating the identifying of the connected subgraph at least one time. The method also includes outputting an indicator of the at least one hub node identified and the connected subgraphs that represent corresponding areas of functionality defining respective tasks. Therefore, task analysis is improved by extracting task definitions from the graph data automatically.

Abstract: Task analysis of an interactive communication system (ICS) can be performed manually. Manual task analysis is costly and time-consuming process. In an embodiment, a method of defining tasks within an ICS includes identifying hub node(s) to be marked as unavailable from consideration as nodes within a task. The at least one hub node can be within a directed graph representing flows through an ICS. The method further includes, from available nodes, automatically identifying a connected subgraph that corresponds to nodes representing an area of functionality defining a task within the ICS. The method additionally includes repeating the identifying of the connected subgraph at least one time. The method also includes outputting an indicator of the at least one hub node identified and the connected subgraphs that represent corresponding areas of functionality defining respective tasks. Therefore, task analysis is improved by extracting task definitions from the graph data automatically.