Abstract: Under the present invention, a sequence of actions made by a user in operating a software system is tracked. Upon request by the user, predictive help is given based on the sequence of actions. In a typical embodiment, the predictive help is contained in a knowledge base, which is initially built during development of the software system. Specifically, the knowledge base is populated based on sequences of actions by other users as they operate the software system during its development. Moreover, the knowledge base can be updated after release of the software system as the user operates the system. To this extent, the knowledge base will “learn” the patterns of the user, and the predictive help will be continually tailored based thereon.

Abstract: A method to manage documentation may include assigning a predetermined number of line items to each writer. The method may also include reviewing and investigating each assigned line item and performing any line item changes to each assigned line item across all affected books.