Abstract: A method for providing inbound call reservations to a communication center has steps for monitoring service access points into the communication center by reservation software executing from a machine-readable medium, evaluating communicators and potential communicators, and issuing invitations for reserved communication sessions to qualified communicators and potential communicators, the reserved times coordinated according to data pertaining to predicted communication load and resource availability statistics.

Abstract: A system is provided for routing transactions to individual ones of a group of agents, comprising, a queue wherein transactions to be routed are placed, a transmission facility sending invitations to interact with a transaction from the queue to agents, and a router routing transactions from the queue to individual agents who accept the invitation.

Abstract: A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.

Abstract: Embodiments of the present invention disclose a method and system for restoring a motion-blurred image. The method comprises determining parameters for a one-dimensional Optical Transfer Function (OTF) for the motion-blurred image in Fourier space; determining a signal-to-noise ratio for the motion-blurred image in the Fourier space; and correcting for motion blur based on the parameters of the OTF. Determining the parameters comprises calculating a function ?(p,q) which is based on the square of the modulus of the Fourier transform |G(p,q)|2 of the motion-blurred image. The parameters include the absolute value of the one-dimensional OTF, and the phase and sign of the OTF.

Abstract: A general purpose network tone detection method and apparatus that allows the precise and accurate recognition of North American tones (MF, DTMF (Dual-Tone Multifrequency), and CPT (Call Progress Tones)) and international MF-R2 tones as well as taking into consideration other common tones such as Calling Card Service Prompt and Recall Dial. Through the use of the Discrete Fourier Transform (DFT) on small time windows and by providing phase continuity between these windows, the results of the successive DFTs may be combined and processed by a second DFT computation. This second DFT allows higher frequency resolution without requiring the re-computation of the DFT from the time samples. The resulting effect is a tone receiver with both high time and frequency resolution which consequently leads to robust and accurate tone recognition systems conforming even to the most stringent specification while maintaining low computational requirements.

Abstract: A data aggregation and reporting system for integrating aspects of real-time metrics content and historical database reporting has a system framework including at least a framework core, a reporting layer, a business translation layer, and a metrics engine, a real-time client application for synchronizing propagation of the real-time metrics, and a reporting database for storing historical data and serving data upon request. The system is characterized in that the system integrates historical data return with deliverable real-time metrics through synthesizing relationships in an object oriented fashion between entities involved in an interaction chain of transactions.

Abstract: An agent station at a telephone call center has a telephone and a computer platform with a sound card. The telephone has a speaker line connected to at least a microphone input at the sound card. In some instances the speaker line is connected to both the microphone and speaker ports to the sound card. Agent stations in the call center are interconnected on a LAN such that a supervisor at one station may monitor telephone conversations at another station having the connected telephone and sound card. In some instances a file-sharing application is used, allowing a supervisor to view a screen at the agent station as well as to monitor and participate in telephone conversations. The system provides a complete monitoring a service-observing capability in the call center.

Abstract: An agent station at a telephony call center has a telephone and a computer platform with a sound card. The telephone has a speaker line connected to at least a microphone input at the sound card. In some instances the speaker line is connected to both the microphone and speaker ports of the sound card. Agent stations in the call center are interconnected on a LAN such that a supervisor at one station may monitor telephone conversations at another station having the connected telephone and sound card. In some instances a file-sharing application is used, allowing a supervisor to view a screen at the agent station as well as to monitor and participate in telephone conversations. The system provides a complete monitoring a service-observing capability in the call center.