Patents by Inventor Sergio Antonio Toso Junior

Sergio Antonio Toso Junior has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Intelligently monitoring and dispatching information technology service alerts
    Patent number: 8751879
    Abstract: In a method for intelligently monitoring and dispatching an Information Technology (IT) service alert, a computer receives a service error alert and classifies the service error alert. The computer assigns the service error alert, based on the service error alert class. The computer monitors the progress of the resolution of the service error alert.
    Type: Grant
    Filed: March 30, 2011
    Date of Patent: June 10, 2014
    Assignee: International Business Machines Corporation
    Inventors: Carlos Alberto Francisco, Sergio Antonio Toso Junior, Adan Rosler, Thiago Cesar Rotta
  • INTELLIGENTLY MONITORING AND DISPATCHING INFORMATION TECHNOLOGY SERVICE ALERTS
    Publication number: 20120254671
    Abstract: In a method for intelligently monitoring and dispatching an Information Technology (IT) service alert, a computer receives a service error alert and classifies the service error alert. The computer assigns the service error alert, based on the service error alert class. The computer monitors the progress of the resolution of the service error alert.
    Type: Application
    Filed: March 30, 2011
    Publication date: October 4, 2012
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Carlos Alberto Francisco, Sergio Antonio Toso Junior, Adan Rosler, Thiago Cesar Rotta