Patents by Inventor Shafi Mohammed

Shafi Mohammed has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for measuring the quality of information retrieval
    Patent number: 7376620
    Abstract: In an information retrieval application, a system and method for detecting content holes. A content body is parsed into a plurality of concepts nodes, including a first concept node. A percentage of successful service interactions is determined as a function of concept node and, if the percentage of successful service interactions at the first concept node is below a predefined threshold, a content hole is flagged.
    Type: Grant
    Filed: July 23, 2001
    Date of Patent: May 20, 2008
    Assignee: Consona CRM Inc.
    Inventors: David B. Kay, Denis Lynch, Mark Angel, Shafi Mohammed, Catherine Wormington
  • System and method for measuring the quality of information retrieval
    Publication number: 20030018626
    Abstract: In an information retrieval application, a system and method for detecting content holes. A content body is parsed into a plurality of concepts nodes, including a first concept node. A percentage of successful service interactions is determined as a function of concept node and, if the percentage of successful service interactions at the first concept node is below a predefined threshold, a content hole is flagged.
    Type: Application
    Filed: July 23, 2001
    Publication date: January 23, 2003
    Inventors: David B. Kay, Denis Lynch, Mark Angel, Shafi Mohammed, Catherine Wormington