Patents by Inventor Shai Berger
Shai Berger has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11889025Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: GrantFiled: October 3, 2022Date of Patent: January 30, 2024Assignee: Foncloud, Inc.Inventors: Shai Berger, Jason Bigue, Michael Pultz
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Patent number: 11889023Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: GrantFiled: March 18, 2022Date of Patent: January 30, 2024Assignee: Fancloud, Inc.Inventors: Jean-David Dahan, Shai Berger, Michael Pultz, Jason Bigue
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Patent number: 11470197Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: GrantFiled: May 7, 2019Date of Patent: October 11, 2022Assignee: FonCloud, Inc.Inventors: Shai Berger, Jason P. Bigue, Michael J. Pultz
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Publication number: 20220210274Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: ApplicationFiled: March 18, 2022Publication date: June 30, 2022Applicant: FonCloud, Inc.Inventors: Jean-David Dahan, Shai Berger, Michael Pultz, Jason Bigue
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Patent number: 11283926Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: GrantFiled: December 17, 2020Date of Patent: March 22, 2022Assignee: FonCloud, Inc.Inventors: Jean-David Dahan, Shai Berger, Michael Pultz, Jason Bigue
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Publication number: 20210112161Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: ApplicationFiled: December 17, 2020Publication date: April 15, 2021Applicant: FonCloud, Inc.Inventors: Jean-David Dahan, Shai Berger, Michael Pultz, Jason Bique
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Patent number: 10904384Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: GrantFiled: September 15, 2019Date of Patent: January 26, 2021Inventors: Jean-David Dahan, Shai Berger, Michael Pultz, Jason Bique
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Patent number: 10819853Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party and handles sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: GrantFiled: November 17, 2019Date of Patent: October 27, 2020Assignee: Fon Cloud, Inc.Inventors: Shai Berger, Jason Bigue, Michael J. Pultz
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Publication number: 20200084317Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party and handles sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: ApplicationFiled: November 17, 2019Publication date: March 12, 2020Inventors: Shai Berger, Jason Bigue, Michael J. Pultz
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Publication number: 20200076948Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: ApplicationFiled: September 15, 2019Publication date: March 5, 2020Inventors: Jean-David Dahan, Shai Berger, Michael Pultz
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Patent number: 10484543Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party and handles sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: GrantFiled: March 16, 2018Date of Patent: November 19, 2019Assignee: FonCloud, Inc.Inventors: Shai Berger, Jason Bigue, Michael J. Pultz
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Patent number: 10419610Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: GrantFiled: October 17, 2017Date of Patent: September 17, 2019Assignee: FonCloud, Inc.Inventors: Jean-David Dahan, Shai Berger, Jason Bigue, Michael Pultz
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Publication number: 20190260878Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: ApplicationFiled: May 7, 2019Publication date: August 22, 2019Inventors: Shai Berger, Jason P. Bigue, Michael J. Pultz
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Patent number: 10284726Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: GrantFiled: July 5, 2016Date of Patent: May 7, 2019Assignee: FONCLOUD, INC.Inventors: Shai Berger, Jason P. Bigue, Michael J. Pultz
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Publication number: 20180227423Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party and handles sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: ApplicationFiled: March 16, 2018Publication date: August 9, 2018Inventors: Shai Berger, Jason Bigue, Michael J. Pultz
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Publication number: 20180054524Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: ApplicationFiled: October 17, 2017Publication date: February 22, 2018Inventors: Jean-David Dahan, Shai Berger, Jason Bigue, Michael Pultz
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Publication number: 20170034352Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: ApplicationFiled: July 5, 2016Publication date: February 2, 2017Inventors: Shai Berger, Jason P. Bigue, Michael J. Pultz
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Patent number: 9386151Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: GrantFiled: June 9, 2014Date of Patent: July 5, 2016Assignee: FonCloud, Inc.Inventors: Shai Berger, Jason P. Bigue, Michael Pultz
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Patent number: 9288316Abstract: An independent calling system (ICS) used in a transaction between a waiting party and a queuing party includes the queuing party having a queuing calling system (QCS) with the ICS adapted to communicate with the QCS and determine a hold status of the transaction.Type: GrantFiled: March 3, 2009Date of Patent: March 15, 2016Assignee: FonCloud, Inc.Inventors: Shai Berger, Jason P. Bigue, Michael Pultz
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Patent number: 9270817Abstract: A system and method is provided for detecting a hold status in a transaction between a waiting party and a queuing party. The system is adapted to use a preexisting cue profile database containing cue profile for a queuing party. A preexisting cue profile may be used for detecting a hold status in a call between a waiting party and a queuing party. The cue profile of the queuing party may include audio cues, text cues, and cue metadata. The transaction may be a telephone based, mobile-phone based, or internet based.Type: GrantFiled: November 24, 2008Date of Patent: February 23, 2016Assignee: FonCloud, Inc.Inventors: Jason P. Bigue, Shai Berger, Michael J. Pultz