Patents by Inventor Shailesh Talapady

Shailesh Talapady has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Prioritize contact numbers of customers in real time
    Patent number: 9894203
    Abstract: A microprocessor executable contact manager operable to determine, for selected different types of customer communication devices, a likelihood of contacting successfully a customer at a respective type of customer communication device and select, based on the likelihood, an order and/or sequence in which to contact customer communication devices of the different customer communication device types.
    Type: Grant
    Filed: February 8, 2016
    Date of Patent: February 13, 2018
    Assignee: Avaya Inc.
    Inventors: Shailesh Talapady, Vivek Bawge
  • PRIORITIZE CONTACT NUMBERS OF CUSTOMERS IN REAL TIME
    Publication number: 20160234387
    Abstract: A microprocessor executable contact manager operable to determine, for selected different types of customer communication devices, a likelihood of contacting successfully a customer at a respective type of customer communication device and select, based on the likelihood, an order and/or sequence in which to contact customer communication devices of the different customer communication device types.
    Type: Application
    Filed: February 8, 2016
    Publication date: August 11, 2016
    Inventors: Shailesh Talapady, Vivek Bawge
  • Prioritize contact numbers of customers in real time
    Patent number: 9258424
    Abstract: A microprocessor executable contact manager operable to determine, for selected different types of customer communication devices, a likelihood of contacting successfully a customer at a respective type of customer communication device and select, based on the likelihood, an order and/or sequence in which to contact customer communication devices of the different customer communication device types.
    Type: Grant
    Filed: May 24, 2013
    Date of Patent: February 9, 2016
    Assignee: Avaya Inc.
    Inventors: Shailesh Talapady, Vivek Bawge
  • PRIORITIZE CONTACT NUMBERS OF CUSTOMERS IN REAL TIME
    Publication number: 20140348318
    Abstract: A microprocessor executable contact manager operable to determine, for selected different types of customer communication devices, a likelihood of contacting successfully a customer at a respective type of customer communication device and select, based on the likelihood, an order and/or sequence in which to contact customer communication devices of the different customer communication device types.
    Type: Application
    Filed: May 24, 2013
    Publication date: November 27, 2014
    Applicant: Avaya Inc.
    Inventors: Shailesh Talapady, Vivek Bawge