Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for generating an end-to-end quality indication associated with a communication session. Based on a real-time transport control protocol message, the system identifies a media path associated with a communication session. Next, the system determines a respective media leg quality for a plurality of media legs in the media path. Based on the respective media leg quality, the system then determines a media path quality. The system can also generate a media quality indication based on the media path quality, and display the media quality indication.

Abstract: Method for scheduling and implementing an electronic meeting conducted among remotely-located users communicating with an agenda server, including: accepting a meeting agenda that includes a plurality of topics, a quorum, an identification of resources used by each topic, an identification of data used by each topic, and an identification of data produced by each topic; partitioning the meeting agenda into at least a first and second group of topics; searching for data dependencies between the first and second groups of topics; searching for resource dependencies between the first and second groups of topics; if data dependencies or resource dependencies are found between the first and second groups of topics, then repartitioning the meeting agenda until the data dependencies and resource dependencies between the first and second groups of topics are reduced below a predetermined dependency threshold; and concurrently scheduling and executing the first and second groups of topics.

Abstract: Systems, methods, and non-transitory computer-readable storage media for implementing real-time transport control protocol to obtain end-to-end session information. The system receives a real-time transport control protocol extension associated with a real-time transport control protocol packet in a communication session, wherein the real-time transport control protocol extension comprises an instruction for transmitting real-time transport control protocol data based on a triggering event, and wherein the real-time transport control protocol extension is configured to propagate along the communication session. Next, in response to the triggering event, the system transmits the real-time transport control protocol data to an address defined by the instruction as a destination address for receiving information associated with the triggering event.

Abstract: Method to transfer a communication session to a mobile device, including: receiving by use of a first communication channel an information message comprising an identification of the communication session and an identification of a communication client hosting the communication session; sending by use of a second communication channel a join request; joining the communication session; and sending by use of the second communication channel a confirmation message confirming the transfer of the communication session. Furthermore, a method to transfer a communication session from a mobile device to a nonparticipating computer, including: receiving by use of a first communication channel an information message comprising an identification of the nonparticipating conference-enabled computer; sending by use of a second communication channel a request to push the communication session to the nonparticipating computer; receiving a confirmation; and optionally closing the communication session on the mobile device.

Abstract: Method to personalize a workspace, including: receiving via a first communication channel an information message comprising an identification of the workspace; sending via a second communication channel: an identity of a user; the identification of the workspace; and a request to personalize the workspace according to settings associated with the user; and sending via the second communication channel an optional confirmation message confirming a personalization of the workspace. Another embodiment to personalize a workspace may comprise: receiving a command from a user to personalize the workspace; sending via a first communication channel an information message comprising an identification of the workspace; and receiving personalization data via a second communication channel, wherein the personalization data is used to personalize the workspace.

Abstract: An apparatus and method for improving performance in high-availability systems are disclosed. In accordance with the illustrative embodiment, pages of memory of a primary system that are to be shadowed are initially copied to a backup system's memory, as well as to a cache in the primary system. A duplication manager process maintains the cache in an intelligent manner that significantly reduces the overhead required to keep the backup system in sync with the primary system, as well as the cache size needed to achieve a given level of performance. Advantageously, the duplication manager is executed on a different processor core than the application process executing transactions, further improving performance.

Abstract: Methods to dynamically improve soft real-time task performance in virtualized computing environments under the management of an enhanced hypervisor comprising a credit scheduler. The enhanced hypervisor analyzes the on-going performance of the domains of interest and of the virtualized data-processing system. Based on the performance metrics disclosed herein, some of the governing parameters of the credit scheduler are adjusted. Adjustments are typically performed cyclically, wherein the performance metrics of an execution cycle are analyzed and adjustments may be applied in a later execution cycle. In alternative embodiments, some of the analysis and tuning functions are in a separate application that resides outside the hypervisor. The performance metrics disclosed herein include: a “total-time” metric; a “timeslice” metric; a number of “latency” metrics; and a “count” metric.

Abstract: Method and system to coordinate a virtual environment with a real environment, including: coupling a transceiver to a person; determining a position of the transceiver within the real environment by use of a position-determination module; and rendering the virtual environment to a user by use of a virtual environment server that is configured to determine a position of the transceiver. The method and system may further comprises a wormhole server configured to provide communication services between the user and the person.

Abstract: System and method to locate a person in a multi-level building, including: a portable transmitter coupled to the person, the portable transmitter configured to transmit a signal comprising an identification code; a plurality of receivers located in a multi-level building to receive the signal, substantially each receiver producing a received signal, wherein at least a first receiver is located on a first level and at least a second receiver is located on a second level, wherein the second level is different than the first level; a signal strength estimator coupled to at least one receiver, the signal strength estimator configured to produce a signal strength estimation of the received signal received by the at least one receiver; and a processor configured to receive the signal strength estimations, and from the signal strength estimations calculate a level of the multi-level building on which the person is located.

Abstract: A system evaluates callers, into a contact center, for possible employment. The evaluations occur while the caller waits in a contact center queue and provide a rating of the callers as potential employees. Ratings may be generated or accumulated from one or more interactions with the contact center, where each interaction with the caller can provide information about the caller's suitability as an employee. Good candidates may be interviewed automatically and/or by a manager. Those candidates that receive good ratings/evaluations and are interested in the position may be hired or provided incentives to help the call center respond to calls.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for changing moderators during a e-conference. To change moderators during an e-conference, a system identifies a departure of the original moderator from the e-conference. A moderator can indicate his intention to leave an e-conference through the conferencing system. A participant to replace the original moderator is identified and subsequently promoted to replacement moderator while maintaining the e-conference. Additionally, changing moderators during an e-conference is accomplished by creating a new conference bridge and transferring each participant to the new conference bridge. This method allows for a seamless transfer between moderators during an e-conference without the inconvenience of reconnecting.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for a communication session identifier. A communication session identifier can act as a virtual relay between conference participants, forwarding emails, phone calls, attachments, messages, and other information from a central address associated with the communications session identifier. In this manner, a user who desires to communicate with other conference participants only needs to send the communication to the communication session identifier, which in turn distributes the communication to the other parties. These communications can include emails, social networking messages, instant messaging, voice messages, and other forms of communication.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for accomplishing a virtual call on hold. A client communication device, such as a telephone, smartphone, or computer, receives a notification of a communication session to which the user is invited, and establishes a relationship with the communication session. Alternatively, a server associated with the communication session can establish the relationship with the client communication device. Then, the communication device can present an indication of the relationship with the communication session for a duration of the communication session, such that the user can join the communication session at will via a communication channel, and such that the communication channel is not occupied by the communication session unless or until the user joins the communication session. The communication session can be a conference call, video conference, a multi-modal chat wherein multiple users communicate via different modalities.

Abstract: An apparatus and method for improving performance in high-availability systems are disclosed. In accordance with the illustrative embodiment, pages of memory of a primary system that are to be shadowed are initially copied to a backup system's memory, as well as to a cache in the primary system. A duplication manager process maintains the cache in an intelligent manner that significantly reduces the overhead required to keep the backup system in sync with the primary system, as well as the cache size needed to achieve a given level of performance. Advantageously, the duplication manager is executed on a different processor core than the application process executing transactions, further improving performance.

Abstract: An apparatus and method are disclosed that enable a terminal such as a computer-based softphone to retrieve and handle, transparently for its user, the voicemail that has been left by calling parties who called the user's cell-phone number. Furthermore, the softphone is able to integrate the presentation to its user of the voicemail associated with the cell phone with the voicemail that has been left by calling parties who called the softphone itself. The softphone features both i) a personal area network interface that is used to communicate directly with the cell phone and ii) a local area network interface that is used to retrieve the cell-phone voicemail from a voicemail system. Once the softphone is paired with the cell phone, the softphone is able to retrieve signals directly from the cell phone and, based on those signals, retrieves the voicemail from the cell phone's voicemail system.

Abstract: Methods to dynamically improve soft real-time task performance in virtualized computing environments under the management of an enhanced hypervisor comprising a credit scheduler. The enhanced hypervisor analyzes the on-going performance of the domains of interest and of the virtualized data-processing system. Based on the performance metrics disclosed herein, some of the governing parameters of the credit scheduler are adjusted. Adjustments are typically performed cyclically, wherein the performance metrics of an execution cycle are analyzed and adjustments may be applied in a later execution cycle. In alternative embodiments, some of the analysis and tuning functions are in a separate application that resides outside the hypervisor. The performance metrics disclosed herein include: a “total-time” metric; a “timeslice” metric; a number of “latency” metrics; and a “count” metric.

Abstract: A method for scheduling the execution of tasks on a processor is disclosed. The purpose of the method is in part to serve the special needs of soft real-time tasks, which are time-sensitive. A parameter ? is an estimate of the amount of time required to execute the task. Another parameter ? is the maximum amount of time that the task is to spend in a queue before being executed. In the illustrative embodiment, the preferred wait time ?i for a newly-arrived task Ti is expected to be met though the insertion of the newly-arrived task Ti into a position k in a queue such that position k respects the task's preferred wait time ?i in light of the expected execution times of the other tasks already in the queue.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for changing moderators during a e-conference. To change moderators during an e-conference, a system identifies a departure of the original moderator from the e-conference. A moderator can indicate his intention to leave an e-conference through the conferencing system. A participant to replace the original moderator is identified and subsequently promoted to replacement moderator while maintaining the e-conference. Additionally, changing moderators during an e-conference is accomplished by creating a new conference bridge and transferring each participant to the new conference bridge. This method allows for a seamless transfer between moderators during an e-conference without the inconvenience of reconnecting.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for scheduling an e-conference for participants with partial availability. Initially, a system identifies a group of participants for the e-conference. The system receives a declaration of availability for the e-conference from at least one participant of the group. The declaration contains the partial availability of the participant based on time restrictions and topics of interest to the participant. Next, a schedule is determined for the e-conference based on the availability of the participants. Finally, the declarations of availability are displayed to the group of participants. In one aspect, participants update their declarations of availability during the e-conference and a schedule is updated to reflect the new declaration of availability.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for grouping e-conference participants. A system identifies participants for an e-conference and identifies groups based on e-conference participant characteristics. Participant characteristics such as job function, skill set, department, business unit or physical location are used to group participants. Each of the e-conference participants is associated with at least one group and the system visually displays participants in groups through an e-conference user interface. Additionally, the system retrieves a stored list of e-conference participants and groups from a previous e-conference and restores the list of participants and groups for a current e-conference.