Abstract: A method and system for managing at least one service level of a service provided by a service provider to a customer of the service provider under a service level agreement. The service level agreement is a contract between the service provider and the customer. Measurement data and at least one adjudication element associated with a service level of the at least one service level are adjudicated in accordance with the at least one adjudication element such that the adjudication generates a respective adjudicated data point for each data point of the measurement data. The measurement data includes at least one data point measured on a respective resource that provides the service. A modification history chain is generated by: initially establishing the modification history chain as being empty; and adding an identification of each adjudicated element applied to each data point of the measurement data to the modification history chain.

Abstract: A computer-implemented method includes: receiving a resource unit (RU) record associated with a metered resource provided by a service provider to a client; tracking status of the RU record and updating the status based on receiving dispute resolution information regarding the RU record; adding the RU record to a final invoice when the status of the RU record indicates that the RU was not disputed or when the status of the RU record indicates that the RU was disputed and valid; deleting RU record from a billing dimension to prevent the RU record from being added to the final invoice when the status of the RU record indicates that the RU record was disputed and invalid; retaining the RU record in the billing dimension when the status of the RU record indicates that the RU record is disputed and unsettled; and providing the final invoice to a client billing system.

Abstract: A method and system for managing at least one service level of a service provided by a service provider to a customer of the service provider under a service level agreement. The service level agreement is a contract between the service provider and the customer. Measurement data and at least one adjudication element associated with a service level of the at least one service level are adjudicated in accordance with the at least one adjudication element such that the adjudication generates a respective adjudicated data point for each data point of the measurement data. The measurement data includes at least one data point measured on a respective resource that provides the service. A modification history chain is generated by: initially establishing the modification history chain as being empty; and adding an identification of each adjudicated element applied to each data point of the measurement data to the modification history chain.

Abstract: A method and system for managing at least one service level of a service provided by a service provider to a customer of the service provider under a service level agreement. The service level agreement is a contract between the service provider and the customer. Measurement data and at least one adjudication element associated with a service level of the at least one service level are retrieved in an electronic format. The measurement data and the at least one adjudication element are stored in a datastore. The measurement data includes at least one data point measured on a respective resource that provides the service. The retrieved measurement data are adjudicated for the service level in accordance with the at least one adjudication element such that the adjudication generates a respective adjudicated data point for each data point of the measurement data.

Abstract: A method and system for managing at least one service level of a service provided by a service provider to a customer of the service provider under a service level agreement. The service level agreement is a contract between the service provider and the customer. Measurement data and at least one adjudication element associated with a service level of the at least one service level are retrieved in an electronic format. The measurement data and the at least one adjudication element are stored in a datastore. The measurement data includes at least one data point measured on a respective resource that provides the service. The retrieved measurement data are adjudicated for the service level in accordance with the at least one adjudication element such that the adjudication generates a respective adjudicated data point for each data point of the measurement data.

Abstract: A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The actual measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that provides information relating to how to correct the measurement data. The adjudicated measurement data is transformed into operational data by being reorganized into one or more groups of data. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.

Abstract: A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that identifies a rule specifying how to correct the measurement data. The adjudicated measurement data is transformed into operational data by merging the adjudicated measurement data using a logic specified in the service level agreement. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.

Abstract: A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The actual measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that provides information relating to how to correct the measurement data. The adjudicated measurement data is transformed into operational data by being reorganized into one or more groups of data. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.

Abstract: A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that identifies a rule specifying how to correct the measurement data. The adjudicated measurement data is transformed into operational data by merging the adjudicated measurement data using a logic specified in the service level agreement. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.