Abstract: The system obtains a set of tickets representing customer requests generated by a customer-support ticketing system. Next, the system feeds words from each ticket through a model to generate a request vector for the ticket, wherein the request vector comprises numerical values representing words in the ticket. The system then embeds the request vectors in a vector space. If help center articles already exist, the system embeds article vectors for the existing help center articles in the vector space. Next, the system identifies clusters of request vectors, which are within a pre-specified distance of each other in the vector space. If an identified cluster is more than a pre-specified distance away from a closest article vector in the vector space, the system notifies a content creator that a new article needs to be written, or an existing article needs to be updated, to cover the identified cluster.

Abstract: The system obtains a set of tickets representing customer requests generated by a customer-support ticketing system. Next, the system feeds words from each ticket through a model to generate a request vector for the ticket, wherein the request vector comprises numerical values representing words in the ticket. The system then embeds the request vectors in a vector space. If help center articles already exist, the system embeds article vectors for the existing help center articles in the vector space. Next, the system identifies clusters of request vectors, which are within a pre-specified distance of each other in the vector space. If an identified cluster is more than a pre-specified distance away from a closest article vector in the vector space, the system notifies a content creator that a new article needs to be written, or an existing article needs to be updated, to cover the identified cluster.

Abstract: The disclosed online transaction method and system uses payment platform acting as an intermediary agent between the merchant and the shipping company to handle the payment. While the payment platform receives payment from the shipping company, the merchant receives payment from the payment platform. The method and system do not require buyers to use the payment method provided by an intermediary transaction platform to make a payment. Instead, the buyer may pay directly to the shipping company. Unlike conventional transaction method based on COD, however, the disclosed online transaction method and system centrally manage a logistics platform or multiple logistics operations run by logistics companies. The merchant does not receive the payment from the logistics company, but rather receive the payment from a centralized payment platform to ensure secure and fast payment.

Abstract: The disclosed online transaction method and system uses payment platform acting as an intermediary agent between the merchant and the shipping company to handle the payment. While the payment platform receives payment from the shipping company, the merchant receives payment from the payment platform. The method and system do not require buyers to use the payment method provided by an intermediary transaction platform to make a payment. Instead, the buyer may pay directly to the shipping company. Unlike conventional transaction method based on COD, however, the disclosed online transaction method and system centrally manage a logistics platform or multiple logistics operations run by logistics companies. The merchant does not receive the payment from the logistics company, but rather receive the payment from a centralized payment platform to ensure secure and fast payment.

Abstract: The disclosed online transaction method and system uses payment platform acting as an intermediary agent between the merchant and the shipping company to handle the payment. While the payment platform receives payment from the shipping company, the merchant receives payment from the payment platform. The method and system do not require buyers to use the payment method provided by an intermediary transaction platform to make a payment. Instead, the buyer may pay directly to the shipping company. Unlike conventional transaction method based on COD, however, the disclosed online transaction method and system centrally manage a logistics platform or multiple logistics operations run by logistics companies. The merchant does not receive the payment from the logistics company, but rather receive the payment from a centralized payment platform to ensure secure and fast payment.