Abstract: A method of validating resolution of a problem at a media terminal is described. The method comprises accessing a file including a task; identifying a plurality of specific actions to be taken to perform the task; and ascertaining each event that would be triggered by the media terminal when each identified specific action is performed correctly. The method further comprises: displaying the identified specific actions to a service engineer; and transmitting a validation message to a remote management system when all ascertained events have been triggered in response to the service engineer performing the identified specific actions correctly.

Abstract: A token (2) for storing data to be read by a reader device comprises wireless communication circuitry (10), a processor and a memory (8) for storing the data, and further comprises a communication device (12) for communicating to a user.

Abstract: A method of validating resolution of a problem at a media terminal is described. The method comprises accessing a file including a task; identifying a plurality of specific actions to be taken to perform the task; and ascertaining each event that would be triggered by the media terminal when each identified specific action is performed correctly. The method further comprises: displaying the identified specific actions to a service engineer; and transmitting a validation message to a remote management system when all ascertained events have been triggered in response to the service engineer performing the identified specific actions correctly.

Abstract: A self-service terminal comprises at least one customer transaction module, a terminal controller, a management component, and a network connection coupled to the terminal controller. The customer transaction module is operable to (i) implement a function associated with a customer transaction, and (ii) provide status information relating to the module. The terminal controller is coupled to the customer transaction module and includes (i) a management component for retrieving status information from the customer transaction module and (ii) a Web services interface for providing access to the retrieved status information to a remote device. The network connection is coupled to the controller and provides the remote device with access to the Web services interface.

Abstract: A self-service terminal for reading wireless tags incorporated into media items is described. The terminal comprises a media acceptor for receiving media items, such as banknotes incorporating an RFID tag, and a wireless tag reader for reading received media items incorporating wireless tags. The terminal may also include a wireless tag reader for reading wireless tags in media items that are being transported to determine if multiple superimposed media items are present. The terminal may include a wireless tag reader for reading wireless tags in media items presented as a bunch, and subsequently retracted, to determine if any of the presented media items had been removed.

Abstract: A system for the audio lead through of a visually impaired user of a self-service terminal employs near field communication techniques to transfer connection data required for the establishment of a Bluetooth connection between the self-service terminal and a remote audio output device. Once a Bluetooth connection is established audio files containing instructions on how to execute a transaction on the self-service terminal are transferred from the self-service terminal to the audio output device such that the user can hear audio files when played.

Abstract: A self-service terminal for reading wireless tags incorporated into media items is described. The terminal comprises a media acceptor for receiving media items, such as banknotes incorporating an RFID tag, and a wireless tag reader for reading received media items incorporating wireless tags. The terminal may also include a wireless tag reader for reading wireless tags in media items that are being transported to determine if multiple superimposed media items are present. The terminal may include a wireless tag reader for reading wireless tags in media items presented as a bunch, and subsequently retracted, to determine if any of the presented media items had been removed.

Abstract: A self-service terminal comprises at least one customer transaction module, a terminal controller, a management component, and a network connection coupled to the terminal controller. The customer transaction module is operable to (i) implement a function associated with a customer transaction, and (ii) provide status information relating to the module. The terminal controller is coupled to the customer transaction module and includes (i) a management component for retrieving status information from the customer transaction module and (ii) a Web services interface for providing access to the retrieved status information to a remote device. The network connection is coupled to the controller and provides the remote device with access to the Web services interface.

Abstract: A navigation system and method which may be easily and quickly deployed in any environment. The system includes a check-in computer for recording destination information of a person upon entry into a building, the person having a destination somewhere in the building, and for storing the destination information in a wireless communicator associated with the person, The system further includes a plurality of navigation aids for receiving the destination information along a route of the person from the wireless communicator when the wireless communicator is presented to the navigation aid by the person and for determining directions to the destination, the navigation aids including a display for displaying the directions to the person.

Abstract: A self-service terminal for reading wireless tags incorporated into media items is described. The terminal comprises a media acceptor for receiving media items, such as banknotes incorporating an RFID tag, and a wireless tag reader for reading received media items incorporating wireless tags. The terminal may also include a wireless tag reader for reading wireless tags in media items that are being transported to determine if multiple superimposed media items are present. The terminal may include a wireless tag reader for reading wireless tags in media items presented as a bunch, and subsequently retracted, to determine if any of the presented media items had been removed.

Abstract: A method is describe of predicting the probable future condition of one or more components within an apparatus comprising a plurality of sensors arranged to monitor the operation of components of the apparatus and a control means arranged to receive said information from said plurality of sensors. The method comprises receiving said sensor information; analyzing the information to ascertain sensor patterns from said sensor information; comparing said sensor patterns with detectors, which are predefined patterns, indicative of the future condition of said one or more components within the apparatus; and classifying said sensor patterns as being indicative of future failure of a component or not based upon a comparison of sensor patterns with said detectors.

Abstract: A method of identifying a source of a substance incorporating one or more luminescent markers comprises illuminating the substance to stimulate emission from at least one of the luminescent markers. A luminescent signature is generated from the detected luminescent emission. The source of the substance is identified based on a match between the generated luminescent signature and a pre-defined luminescent signature.

Abstract: A system for the audio lead through of a visually impaired user of a self-service terminal employs near field communication techniques to transfer connection data required for the establishment of a Bluetooth connection between the self-service terminal and a remote audio output device. Once a Bluetooth connection is established audio files containing instructions on how to execute a transaction on the self-service terminal are transferred from the self-service terminal to the audio output device such that the user can hear audio files when played.

Abstract: A method of identifying a source of a substance incorporating one or more luminescent markers comprises illuminating the substance to stimulate emission from at least one of the luminescent markers. A luminescent signature is generated from the detected luminescent emission. The source of the substance is identified based on a match between the generated luminescent signature and a pre-defined luminescent signature.

Abstract: A method of improving communications between a wireless proximity token (such as a radio-frequency card) and a proximity token reader. The method comprises: (a) detecting a position of the proximity token relative to the proximity token reader; (b) providing feedback to a user about the detected position of the proximity token relative to a desired position for satisfactory communication between the proximity token and the proximity token reader; and (c) repeating steps (a) and (b) until communication between the proximity token and the proximity token reader has been completed or a preset time interval has elapsed.

Abstract: A system and method for establishing and maintaining wireless communications links between a secure vehicle, a self-service terminal, and an item being transferred therebetween. The item to be transferred, the secure vehicle and the self-service terminal are equipped with short-range communications devices to enable the detection of proximity there between. The security personnel are also equipped with a short-range wireless communications device to enable the detection of proximity between the security personnel and the item. A security system of the item to be transferred is activated dependent upon the proximity between the security personnel and the item. The security system may be primed and turned off by detection of proximity between the short-range wireless communications devices of the item to be transferred and the secure vehicle or self-service terminal respectively.

Abstract: A method is described for determining the cause of an error state for one or more components within an apparatus. The apparatus comprises a plurality of sensors arranged to monitor the operation of components of the apparatus and a control means arranged to receive said information from said plurality of sensors. The method comprises analysing said sensor information in the form of an error log to ascertain sensor patterns from said sensor information comparing said sensor patterns with detectors, which are predefined patterns, indicative of the condition of said one or more components within the apparatus and classifying said sensor patterns as being indicative of said error state of a component or not based upon a comparison of sensor patterns with said detectors.

Abstract: A token (2) for storing data to be read by a reader device comprises wireless communication circuitry (10), a processor and a memory (8) for storing the data, and further comprises a communication device (12) for communicating to a user.

Abstract: A method of identifying a source of a marking fluid applied to a person or an object comprises applying a marking fluid including one or more security markers to a person or an object and illuminating the applied marking fluid to excite the security markers. Photoluminescent emission from the security markers in response to the excitation is measured and compared with one or more pre-defined photoluminescent signatures associated with the source of the marking fluid. The source of the marking fluid is identified based on a match between the detected photoluminescent emission and at least one of the pre-defined photoluminescent signatures.

Abstract: A system and method for establishing and maintaining wireless communications links between a secure vehicle, a self-service terminal, and an item being transferred therebetween. The item to be transferred, the secure vehicle and the self-service terminal are equipped with short-range communications devices to enable the detection of proximity there between. The security personnel are also equipped with a short-range wireless communications device to enable the detection of proximity between the security personnel and the item. A security system of the item to be transferred is activated dependent upon the proximity between the security personnel and the item. The security system may be primed and turned off by detection of proximity between the short-range wireless communications devices of the item to be transferred and the secure vehicle or self-service terminal respectively.