Patents by Inventor Smita Kolhatkar

Smita Kolhatkar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and systems for defining, applying and executing customer care relationship plans
    Patent number: 7069231
    Abstract: A computer-implemented method for managing a plurality of customer relationship plans may include a step of collecting profile check values from a database of customer data, the collected profile check values including customer data corresponding to profile checks for each of the plurality of customer relationship plans. The collected profile check values may then be applied to predefined selection criteria in one or more of the plurality of customer relationship plans. The selection criteria determines whether a customer relationship plan of the plurality of customer relationship plans applies to a customer. One or more customer relationship plans may then be assigned or de-assigned to each of the selected customers, depending upon whether the applied profile check values satisfy or fail to satisfy the predefined selection criteria, respectively.
    Type: Grant
    Filed: July 20, 2000
    Date of Patent: June 27, 2006
    Assignee: Oracle International Corporation
    Inventors: Bulent Cinarkaya, Javed Hasan, Smita Kolhatkar