Patents by Inventor Smita P. Sheth

Smita P. Sheth has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Telecommunication network with integrated network-wide automatic call distribution
    Patent number: 5633924
    Abstract: A plurality of telecommunication switches are coupled to agent communication terminals (ACTs) which are used by agents for handling incoming calls. An integrated control system is coupled to the ACTs and controls the distribution of incoming calls among the ACTs. An intelligent node in the system can access an agent queue that stores data indicating availability of ACTs to handle the call and a call queue which stores data concerning calls waiting for ACD service. A database stores processing instructions for the handling of incoming calls based on data contained in the agent and call queues, and subscriber specified instructions.
    Type: Grant
    Filed: December 11, 1995
    Date of Patent: May 27, 1997
    Assignee: Lucent Technologies Inc.
    Inventors: Steven T. Kaish, Eugene P. Mathews, Nigel G. Matson, Carlos A. Perea, George J. Ryva, James B. Shepard, Smita P. Sheth, Robert J. Thornberry, Jr.