Abstract: Aspects of the subject disclosure may include, for example, automatically detecting a service issue of a telecommunication system that may impact a customer of a telecommunication service provider of the telecommunication system, predicting, by the processing system, a future customer care interaction by the customer as a result of the service issue, initiating a resolution action of the telecommunication system for the service issue before the customer contacts a customer care agent of the telecommunication service provider, wherein the initiating is responsive to the predicting the future customer care interaction and modifying a component of the telecommunication system to improve efficiency of operation of the telecommunication system by reducing a number of customer care contacts by customers of the telecommunication service provider. Other embodiments are disclosed.

Abstract: Aspects of the subject disclosure may include, for example, automatically detecting a service issue of a telecommunication system that may impact a customer of a telecommunication service provider of the telecommunication system, predicting, by the processing system, a future customer care interaction by the customer as a result of the service issue, initiating a resolution action of the telecommunication system for the service issue before the customer contacts a customer care agent of the telecommunication service provider, wherein the initiating is responsive to the predicting the future customer care interaction and modifying a component of the telecommunication system to improve efficiency of operation of the telecommunication system by reducing a number of customer care contacts by customers of the telecommunication service provider. Other embodiments are disclosed.

Abstract: Aspects of the subject disclosure may include, for example, automatically detecting a service issue of a telecommunication system that may impact a customer of a telecommunication service provider of the telecommunication system, predicting, by the processing system, a future customer care interaction by the customer as a result of the service issue, initiating a resolution action of the telecommunication system for the service issue before the customer contacts a customer care agent of the telecommunication service provider, wherein the initiating is responsive to the predicting the future customer care interaction and modifying a component of the telecommunication system to improve efficiency of operation of the telecommunication system by reducing a number of customer care contacts by customers of the telecommunication service provider. Other embodiments are disclosed.

Abstract: A method for detecting an anomaly in a network can include combining a number of data-created sketch-sets and requesting a finer sketch-set for an identified sketch-set among the combined number of sketch-sets using an aggregator, and creating the finer sketch-set for the identified sketch-set to detect the anomaly in the network using a monitor.

Abstract: A method for detecting an anomaly in a network can include combining a number of data-created sketch-sets and requesting a finer sketch-set for an identified sketch-set among the combined number of sketch-sets using an aggregator, and creating the finer sketch-set for the identified sketch-set to detect the anomaly in the network using a monitor.

Abstract: A congestion avoidance scheme for data traffic in ATM networks. The scheme achieves both efficiency and fairness, and exhibits a fast transient response. A congestion avoidance scheme for ATM networks is described which has its optimal operating point at 100% utilization and a fixed, non-zero queue delay. The scheme improves control of end-to-end delay and keeps link utilization of expensive links high despite idle periods in the input load.