Abstract: A system and method for servicing a caller at a contact center includes a plurality of call centers, each including an automatic call distributor (ACD), and an emergency response system that issues an emergency notification signal to the ACD of a call center in response to an emergency condition affecting the call center. In response, the ACD of the call center informs callers of the emergency condition, and then performs a bulk transfer of each of the active calls from the call center to one or more other call centers. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

Abstract: A method and a system optimize the performance of an automatic path generation algorithm on a computer network. The system may include routers in the computer network configured into regions according to geographical locations, with some routers being designated inter-region routers in each region. The inter-region routers may be organized to be interconnected in a highly redundant manner (e.g., a full mesh) to ensure connectivity among the regions. Within such a network, when a path is required between routers in different regions, a processor applies the automatic path generation algorithm to: (a) the network segment in the region of the source router to generate a first set of paths, (b) the network segment of the inter-region routers to generate a second set of paths; and (c) the network segment of the destination router to generate a third set of paths, These set of paths are then combined to provide a set of paths between the source and destination routers.