Abstract: A method for resetting credentials of an account of a user by a server and a database associated with the server is provided, the database including records of electronic accounts. The method includes logging into an account recovery website hosted by the server for requesting an account recovery, generating an account recovery item at the server and generating an optical code that represents the account recovery item, the account recovery item including identity information to identify the account of the user, and printing the optical code that represents the account recovery item onto an object with a printer. The method further includes capturing and processing an image of the optical code from the object to extract the identity information of the account recovery item, matching the identity information with the records of the electronic accounts of the database at the server, and prompting the user to update account credentials.