Abstract: A computer system and information repository is described for scheduling resources needed to perform service actions. The repository of resource information includes human resource information, reusable resource information, and non-reusable resource information. Each of human resource information, reusable resource information, and non-reusable resource information includes availability information. A scheduling engine associates, based on user input, resource information with task items that need to be completed as part of performing a service action.

Abstract: Techniques are described for scheduling the performance of service actions that involve activities at multiple locations. A computer system includes a scheduling engine and a repository of resource information. The scheduling engine associates, based on user input, resource information with both a first task item to be performed at a field location and a second task item to be performed at a central workshop location that is different from the field location. Each of the first and second task items are to be completed as part of a service action. The repository includes (1) field human resource information so that a specified field technician is associable with the first task item and (2) central workshop human resource information so that a specified central workshop technician is associable with the second task item.

Abstract: A computer program product, when it is executed, generates a graphical user interface on a display device. The graphical user interface enables a user of a computer to schedule the performance of service actions and includes a planning board display for scheduling information associated with a period of time and an alert display for messages. The planning board display includes resource identifiers representing a resource, in which at least one resource identifier represents a human resource and at least one resource identifier represents a reusable resource. The planning board display also includes unavailability indications showing when one of the resource identifiers is not available to be scheduled.