Abstract: A system for providing user support includes a setter configured to set up at least one communication service for a user including providing a unique communication identifier of character strings to access the communication services, and an accessor configured to access customer support including providing a unique customer support identifier character string to the user, the customer support identifier character string comprising at least a portion of the unique communication identifier character string.

Abstract: A method, system and machine-readable storage device to manage network capacity are provided. In accordance with the method, simulation data is received periodically according to a metric based on data associated with a plurality of communication links interconnecting endpoints. Specially, the simulation data is received according to a periodicity adjusted selectively based on an interval of time between a current date and time and a date and time that a communication link is to be taken offline. The simulation data indicates impact of the communication link to be taken offline on a plurality of alternate communication links. Thereafter, load is moved selectively from the communication link to be taken offline to an alternate communication link of the plurality of alternate communication links based on whether the simulation data associated with the alternate communication link satisfies a predetermined criterion.

Abstract: A method and system for monitoring a multimedia content distribution network (MCDN) includes receiving an indication that a network impairment has been detected at an MCDN node. MCDN clients associated with the MCDN node may be analyzed to detect an impairment signature, representing correlated impairments among the MCDN clients. Subsequent incoming service requests for the MCDN node may be bundled into a master service ticket. Users of the MCDN clients may be notified of the detected network impairment and of a status of ongoing remediation efforts.

Abstract: Systems, methods, and computer program products are for receiving a tracking failure notification including a device identifier of a tracked device that is unavailable because of a failure condition, determining the failure condition as being one of a network failure and a tracked device failure, retrieving known location data of the tracked device including a last known location of the tracked device, determining a potential location of the tracked device, and notifying an entity of the failure condition, the device identifier, and the potential location.

Abstract: Concepts and technologies disclosed herein are for on-demand multi-screen computing. According to one aspect disclosed herein, a method for multi-screen computing includes establishing a multi-screen computing session, establishing communication with a primary computing device and an auxiliary device to be included in the multi-screen computing session, creating a web container for the auxiliary device, and propagating the web container to the auxiliary device for presentation on a display of the auxiliary device.

Abstract: A method includes receiving, at an electronic device, a first input from a user identifying a program and a viewing time and creating a first calendar event corresponding to the viewing time in an electronic calendar associated with the user. The method also includes determining a first device to deliver the program to, where the first device is associated with the user. The determination is based on the viewing time and a second calendar event in the electronic calendar. Further, the method includes delivering the program to the first device.

Abstract: Example methods and apparatus to trigger maintenance and upgrades of access networks are disclosed. An example method comprises obtaining a first value representing a number of unassigned ports associated with a first digital subscriber line access multiplexer (DSLAM), obtaining a second value representing a projected number of ports associated with the first DSLAM needed to satisfy at least one of anticipated, projected or pending service requests, and determining whether to automatically submit a preventative maintenance trouble ticket for the first DSLAM based on the first and second values.

Abstract: A method and system for managing performance of a multimedia content distribution network (MCDN), such as a digital subscriber line network, involves monitoring maximum data transfer rates and current data transfer rates for one or more MCDN clients. A ratio of the current data transfer rate to the maximum data transfer rate may be evaluated with respect to a threshold. When the ratio is less than the threshold, an associated MCDN node may be designated as a degraded node and subject to enhanced surveillance by an MCDN operator.

Abstract: A method and system for managing performance over a multimedia content distribution network (MCDN), such as a digital subscriber line network, involves accessing a record of historical values of a network service parameter for a plurality of MCDN clients. The historical values may be analyzed to detect network impairment associated with an MCDN node. Network diagnostics may be initiated for MCDN clients associated with the MCDN node. The result of the network diagnostics may result in localizing a source of the network impairment.

Abstract: A method and apparatus for sharing a service in a wireless network are disclosed. For example, the method receives a request for sharing a service from a first user endpoint device associated with a first customer, wherein the request is directed to a second user endpoint device associated with a second customer, performs an authentication of the first user endpoint device, determines whether the first user endpoint device has a subscription to a sharing service, determines whether the second user endpoint device has a subscription to the sharing service, attempts to obtain an authorization to enable the first user endpoint device to access the service that is associated with the second user endpoint device, wherein the service is related to a financial transaction privilege and provides a response granting the request for the sharing of the service, if the authorization is received.

Abstract: Methods and systems are described that improve the alarming logic for Border Gateway Protocol (BGP) flapping events. Embodiments provide an alarm threshold on BGP flapping conditions and alert on BGP related events. A reduction in silent failures and network outage minutes is achieved.

Abstract: Example methods and apparatus to trigger maintenance and upgrades of access networks are disclosed. An example method comprises obtaining a first value representing a number of unassigned ports associated with a first digital subscriber line access multiplexer (DSLAM), obtaining a second value representing a projected number of ports associated with the first DSLAM needed to satisfy at least one of anticipated, projected or pending service requests, and determining whether to automatically submit a preventative maintenance trouble ticket for the first DSLAM based on the first and second values.

Abstract: The described subject matter relates to an architecture that can dynamically update or set facility variables for adapting cell site (e.g., base station) characteristics in a wireless communication network. In particular, based upon a current configuration or state of facility equipment as well as various operation data, the architecture can determine or infer a reconfiguration of a facility variable that can adjust the configuration or state of the facility equipment. The reconfiguration can be directed to improving efficiency, mitigating errors, and/or more effectively providing services and allocating resources.

Abstract: Example methods and apparatus to trigger maintenance and upgrades of access networks are disclosed. An example method comprises obtaining a first value representing a number of unassigned ports associated with a first digital subscriber line access multiplexer (DSLAM), obtaining a second value representing a projected number of ports associated with the first DSLAM needed to satisfy at least one of anticipated, projected or pending service requests, and determining whether to automatically submit a preventative maintenance trouble ticket for the first DSLAM based on the first and second values.

Abstract: A method includes receiving an input at a first cloud from a first device associated with a first user. The input indicates that an item stored in the first cloud is accessible to a second device associated with a second user via a second cloud that is coupled to the first cloud. The first cloud is associated with the first user and the second cloud is associated with the second user.

Abstract: In accordance with a method of managing network capacity, simulation data is received from a simulation system based on at least one metric associated with a plurality of communication links interconnecting at least two endpoints. The simulation data indicates impact of a communication link to be taken offline a plurality of alternate communication links. It is determined whether the simulation data associated with at least one communication link satisfies at least one predetermined criterion. Further, at least one metric of the simulation system is periodically updated based on real-time data associated with the plurality of communication links. The simulation data from the simulation system based on the updated at least one metric is received. Thereafter, load from the communication link to be taken offline is selectively moved to an alternate communication link based on whether the simulation data associated with the alternate communication link satisfies the at least one predetermined criterion.

Abstract: Example methods and apparatus to pre-qualify user communities for communication services are disclosed. An example method comprises configuring a first remote network demarcation associated with a first loop to a loop-back state, interrogating the first loop to determine a first parameter representative of the first loop, configuring a second remote network demarcation associated with a second loop to the loop-back state, interrogating the second loop to determine a second parameter representative of the second loop, and compiling a report based on the first and second parameters, the report containing a value that represents a degree to which a communication service can be provided to a user community associated with the first and second loops.

Abstract: Methods and systems are described that improve the alarming logic for Border Gateway Protocol (BGP) flapping events. Embodiments provide an alarm threshold on BGP flapping conditions and alert on BGP related events. A reduction in silent failures and network outage minutes is achieved.

Abstract: Example methods and apparatus to trigger maintenance and upgrades of access networks are disclosed. An example method comprises obtaining a first value representing a number of unassigned ports associated with a first digital subscriber line access multiplexer (DSLAM), obtaining a second value representing a projected number of ports associated with the first DSLAM needed to satisfy at least one of anticipated, projected or pending service requests, and determining whether to automatically submit a preventative maintenance trouble ticket for the first DSLAM based on the first and second values.

Abstract: A method is disclosed for determining a mitigation strategy to limit a potential source of interference on an Internet Protocol television (IPTV) system. A new user installation request is received at a server in the IPTV system. A first geographical location of a customer premises associated with the new user installation request is received. A second geographical location of an amplitude modulation broadcasting facility is received. The first geographical location and the second geographical location are plotted. A first distance between the first geographical location and the second geographical location is determined. A first signal transmission power rating for the amplitude modulation broadcasting facility is retrieved. A first mitigation strategy to limit a first interference of the amplitude modulation broadcasting facility on an IPTV signal provided to the first geographical location when the first distance is less than the first threshold distance is determined.