Abstract: A stand-alone, interactive, self-service kiosk for initializing and copying computer hard drives and methods for the operation of the kiosk are disclosed. The kiosk, which includes a microprocessor, data storage and printer, is programmed to conduct a dialogue with a customer instructing them to connect their original and replacement hard drives to the kiosk. Once the hard drives are connected, the microprocessor automatically identifies the original and replacement hard drives, configures the replacement hard drive and copies all programs and data from the original hard drive to the replacement hard drive. When the copying process is complete, a printed report is generated with further instructions on installation of the hard drive and detailed information about any errors that may have occurred during the process. In a second embodiment, the kiosk includes a device to accept a payment card from the customer, and a telephone modem to connect to a central office for verification of funds.

Abstract: A multimedia interface presents information and receives user commands and data for a computer system. The multimedia interface operates in parallel with another application software module, such as an expert system. To add multimedia features to the application software module, the module is modified so as to generate multimedia commands at the same time as it displays text on a text monitor. The multimedia commands, which are held in a queue, provide additional information in the form of video images and generated speech corresponding to the displayed text. In addition, the multimedia commands are split into at least two sets: one set which is dispatched to the user substantially immediately after displaying the corresponding text, and one set which is dispatched upon request by the user. In the preferred embodiment, the multimedia interface presents information to the user through text, graphics, video, sound, speech production, and printed output.