Patents by Inventor Steve Schroeder

Steve Schroeder has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240137623
    Abstract: A method for updating an embedded device that includes a processor that receives an image file including at least one of kernel software, hardware configuration data, and application software. The embedded device parses the image file to determine portions of the image file that have been indicated by at least one flag as being modified from that currently being included on the embedded device. The embedded device installing at least portions of the image file on the embedded device and resetting portions of the embedded device based upon the at least one flag.
    Type: Application
    Filed: October 31, 2023
    Publication date: April 25, 2024
    Applicant: ARRIS Enterprises LLC
    Inventors: John DiNatale, Steve Schroeder, Peter Walter, Kumara Swamy Tadikavagilu Venkatappa, Dave Padula
  • Publication number: 20230342698
    Abstract: A new and improved quality assurance system and associated methods are disclosed that allow for data collected and input electronically via tablets or mobile computing devices in real-time. The input data is collated to allow for review against established product rules that will drastically decrease the time it takes for manufacturers to release batches of quality approved products.
    Type: Application
    Filed: July 3, 2023
    Publication date: October 26, 2023
    Inventors: Steve Schroeder, Robert Christopher Pirotte, Eric Becker, John Nienhuis, Andy Centeno
  • Patent number: 11756046
    Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.
    Type: Grant
    Filed: August 31, 2021
    Date of Patent: September 12, 2023
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
  • Publication number: 20220385988
    Abstract: A method for updating an embedded device that includes a processor that receives an image file including at least one of kernel software, hardware configuration data, and application software. The embedded device parses the image file to determine portions of the image file that have been indicated by at least one flag as being modified from that currently being included on the embedded device. The embedded device installing at least portions of the image file on the embedded device and resetting portions of the embedded device based upon the at least one flag.
    Type: Application
    Filed: June 1, 2022
    Publication date: December 1, 2022
    Applicant: ARRIS Enterprises LLC
    Inventors: John DiNatale, Steve Schroeder, Peter Walter, Kumara Swamy Tadikavagilu Venkatappa, Dave Padula
  • Publication number: 20210398138
    Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.
    Type: Application
    Filed: August 31, 2021
    Publication date: December 23, 2021
    Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
  • Patent number: 11132696
    Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.
    Type: Grant
    Filed: April 10, 2020
    Date of Patent: September 28, 2021
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
  • Publication number: 20200372433
    Abstract: A new and improved quality assurance system and associated methods are disclosed that allow for data collected and input electronically via tablets or mobile computing devices in real-time. The input data is collated to allow for review against established product rules that will drastically decrease the time it takes for manufacturers to release batches of quality approved products.
    Type: Application
    Filed: August 10, 2020
    Publication date: November 26, 2020
    Inventors: Steve Schroeder, Robert Christopher Pirotte, Eric Becker, John Nienhuis, Andy Centeno
  • Publication number: 20200242625
    Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.
    Type: Application
    Filed: April 10, 2020
    Publication date: July 30, 2020
    Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
  • Patent number: 10621591
    Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.
    Type: Grant
    Filed: December 1, 2016
    Date of Patent: April 14, 2020
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
  • Publication number: 20170178047
    Abstract: A new and improved quality assurance system and associated methods are disclosed that allow for data collected and input electronically via tablets or mobile computing devices in real-time. The input data is collated to allow for review against established product rules that will drastically decrease the time it takes for manufacturers to release batches of quality approved products.
    Type: Application
    Filed: December 18, 2015
    Publication date: June 22, 2017
    Inventors: Steve Schroeder, Robert Christopher Pirotte, Eric Becker, John Nienhuis, Andy Centeno
  • Publication number: 20170154340
    Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.
    Type: Application
    Filed: December 1, 2016
    Publication date: June 1, 2017
    Inventors: Sharad BALLEPU, Jagmeet SINGH, Gerald SERVISS, Polerio BABAO, Keerthana ARAVAMUDHAN, Durga MOHAN, Sunilkumar Kothi REDDY, Steve SCHROEDER
  • Patent number: 9072351
    Abstract: A removable pad kit for a smart device, such as an iPhone®, an iPad®, a Samsung Galaxy®, a Samsung Galaxy Tab®, or the like, is disclosed. The removable kit may comprise a removable pad. The removable pad is configured to at least partially cover a home button, or the like, of the smart device to protect the home button and prevent accidental or intentional tapping on the home button.
    Type: Grant
    Filed: September 30, 2013
    Date of Patent: July 7, 2015
    Inventor: Steve Schroeder
  • Publication number: 20150185760
    Abstract: An access restriction kit for a smart device, such as an iPhone®, an iPad®, a Samsung Galaxy®, a Samsung Galaxy Tab®, or the like, is disclosed. The restriction kit may comprise a removable pad. The removable pad is configured to at least partially cover a home button, or the like, of the smart device to protect the home button and prevent accidental or intentional tapping on the home button. The removable pad is further configured to activate a restricted access mode on the smart device when the removable pad is covering the home button, or the like.
    Type: Application
    Filed: March 11, 2015
    Publication date: July 2, 2015
    Inventor: Steve Schroeder
  • Publication number: 20140201707
    Abstract: Systems and methods for creating customized applications are provided. In particular, various embodiments of the present invention provide for systems and methods to create customized applications with user developed educational content (e.g., questions or games) around imported content. Once created, the customized applications can be distributed to end-users. Interactions with the customized application (e.g., responses to questions) can be tracked for both individual users and groups to allow for the generation of analytics. The analytics can be used measure and benchmark performance of the individual and group. For example, in the context of education, a customized application can be easily developed by a teacher around imported content such as that presented during a class lecture. The analytics can be used to track understanding of individuals and/or the group to gauge student understanding.
    Type: Application
    Filed: January 11, 2013
    Publication date: July 17, 2014
    Applicant: MERGE MOBILE, INC.
    Inventor: Steve Schroeder
  • Publication number: 20140027323
    Abstract: A removable pad kit for a smart device, such as an iPhone®, an iPad®, a Samsung Galaxy®, a Samsung Galaxy Tab®, or the like, is disclosed. The removable kit may comprise a removable pad. The removable pad is configured to at least partially cover a home button, or the like, of the smart device to protect the home button and prevent accidental or intentional tapping on the home button.
    Type: Application
    Filed: September 30, 2013
    Publication date: January 30, 2014
    Inventor: Steve Schroeder
  • Patent number: 8547695
    Abstract: A removable pad kit for a smart device, such as an iPhone®, an iPad®, a Samsung Galaxy®, a Samsung Galaxy Tab®, or the like, is disclosed. The removable kit may comprise a removable pad. The removable pad is configured to at least partially cover a home button, or the like, of the smart device to protect the home button and prevent accidental or intentional tapping on the home button.
    Type: Grant
    Filed: December 19, 2011
    Date of Patent: October 1, 2013
    Inventor: Steve Schroeder
  • Publication number: 20130155610
    Abstract: A removable pad kit for a smart device, such as an iPhone®, an iPad®, a Samsung Galaxy®, a Samsung Galaxy Tab®, or the like, is disclosed. The removable kit may comprise a removable pad. The removable pad is configured to at least partially cover a home button, or the like, of the smart device to protect the home button and prevent accidental or intentional tapping on the home button.
    Type: Application
    Filed: December 19, 2011
    Publication date: June 20, 2013
    Inventor: Steve Schroeder
  • Patent number: 6642406
    Abstract: N-[N-(3,3-dimethylbutyl)-L-&agr;-aspartyl]-L-phenylalanine 1-methyl ester is produced by hydrogenation of a mixture of 3,3-dimethylbutyraldehyde and a precursor of L-&agr;-aspartyl-L-phenylalanine 1-methyl ester. In particular, N-[N-(3,3-dimethylbutyl)-L-&agr;-aspartyl]-L-phenylalanine 1-methyl ester is produced using an acid salt of L-&agr;-aspartyl-L-phenylalanine 1-methyl ester or N-protected L-&agr;-aspartyl-L-phenylalanine 1-methyl ester. The production method is efficient and low cost, as compared with conventional N-[N-(3,3-dimethylbutyl)-L-&agr;-aspartyl]-L-phenylalanine 1-methyl ester synthesis.
    Type: Grant
    Filed: May 18, 2001
    Date of Patent: November 4, 2003
    Assignee: The NutraSweet Company
    Inventors: Indra Prakash, Zhi Guo, Steve Schroeder, Kurt L. Wachholder
  • Publication number: 20030008047
    Abstract: Compositions comprising the sweetener N-[N-(3,3-dimethylbutyl)-L-&agr;-aspartyl]-L-phenylalanine 1-methyl ester sweetener (“neotame”), or L-aspartyl-L-phenylalanine sweetener (“aspartame”), and at least one divalent cation, trivalent cation or mixture thereof are disclosed. Divalent and trivalent cations enhance the stability of neotame and aspartame in edible compositions, including cola-type soft drinks and syrups.
    Type: Application
    Filed: March 17, 2000
    Publication date: January 9, 2003
    Inventors: Steve A. Schroeder, Run Wang
  • Patent number: D539146
    Type: Grant
    Filed: April 12, 2005
    Date of Patent: March 27, 2007
    Assignee: creative werks, LLC
    Inventor: Steve Schroeder