Abstract: A method for is provided for creating a voice application comprising steps of (a) gathering voice application requirements; (b) generating a product requirements document; (c) creating a voice user interface from information generated at step (b); (d) implementing the interface created at step (c); (e) creating one or more data interfaces from information generated at step (b); (f) implementing the one or more interfaces; (g) generating one or more templates for system usage reporting; and (h) conducting one or more system usage studies. The method may be enabled by computer system execution of a machine-readable instruction.

Abstract: A system for configuring and implementing changes to a voice application system has a first software component and host node for configuring one or more changes; a second software component and host node for receiving and implementing the configured change or changes; and a data network connecting the host nodes. In a preferred embodiment, a pre-configured change-order resulting from the first software component and host node is deployed after pre-configuration, deployment and execution thereof requiring only one action.