Abstract: An agent at home (12) is enabled to receive a call from a customer (14), originally directed to a transaction-processing center (16), by first identifying, at an exchange (20) of a public switched telephone network (22), the identity of the transaction-processing center and the agent(s) designated to receive calls directed to that center. Once the agent (12) has been identified, the call is routed from a first local exchange carrier central office (18) serving the customer to a local exchange carrier central office (26) serving the agent and then to the agent across a combined voice and data line (44). Upon receipt of the call, the agent simultaneously establishes a data link with the transaction-processing center so as to complete a transaction for the customer.

Abstract: A method and an arrangement are disclosed for providing a nationwide dial-a-view service in which a caller desiring a given viewing selection dials an "800" dial-a-view number for ordering that selection through the telephone networking arrangement. The arrangement includes local and toll switching offices for accessing a centralized database system for providing routing instructions advantageously to network services equipment which acknowledges the request and processes the request to cable television distribution equipment. The dialed "800" number is recognized as a dial-a-view request, and the database system provides the originating toll office with routing instructions for sending the request to the network service equipment. Automatic number identification of the caller is requested from the originating toll office and forwarded along with requested programming to the vendor equipment.