Patents by Inventor Steven S. PANTRIDGE

Steven S. PANTRIDGE has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customization of event management and incident management policies
    Patent number: 9779377
    Abstract: A method includes analyzing, by a computer device, data associated with tickets generated in a managed environment. The method also includes generating, by the computer device, a suggested rule change based on the analyzing. The method further includes receiving, by the computer device, an acceptance or denial of the suggested rule change.
    Type: Grant
    Filed: September 18, 2013
    Date of Patent: October 3, 2017
    Assignee: GLOBALFOUNDRIES INC.
    Inventors: Josephine Cardone, Steven S. Pantridge, Ramani R. Routray, Yang Song
  • CUSTOMIZATION OF EVENT MANAGEMENT AND INCIDENT MANAGEMENT POLICIES
    Publication number: 20150081376
    Abstract: A method includes analyzing, by a computer device, data associated with tickets generated in a managed environment. The method also includes generating, by the computer device, a suggested rule change based on the analyzing. The method further includes receiving, by the computer device, an acceptance or denial of the suggested rule change.
    Type: Application
    Filed: September 18, 2013
    Publication date: March 19, 2015
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Josephine CARDONE, Steven S. PANTRIDGE, Ramani R. ROUTRAY, Yang SONG