Patents by Inventor Steven W. Diamond

Steven W. Diamond has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Communication collaboration
    Patent number: 10165224
    Abstract: A communication collaboration system may include a memory storing machine readable instructions to receive a first signal representing a first mode of communication for a user. The communication collaboration system may further include machine readable instructions to seamlessly escalate the first signal to a second signal representing a second mode of communication for the user. The second mode of communication may be different from the first mode of communication. The communication collaboration system may further include a processor to implement the machine readable instructions.
    Type: Grant
    Filed: December 14, 2015
    Date of Patent: December 25, 2018
    Assignee: ACCENTURE GLOBAL SERVICES LIMITED
    Inventors: Michael A. Holzman, Charles Nebolsky, Jon Walheim, Steven W. Diamond, Frank O. Redey, Larry M. Socher, Christopher J. Pierce
  • COMMUNICATION COLLABORATION
    Publication number: 20160100130
    Abstract: A communication collaboration system may include a memory storing machine readable instructions to receive a first signal representing a first mode of communication for a user. The communication collaboration system may further include machine readable instructions to seamlessly escalate the first signal to a second signal representing a second mode of communication for the user. The second mode of communication may be different from the first mode of communication. The communication collaboration system may further include a processor to implement the machine readable instructions.
    Type: Application
    Filed: December 14, 2015
    Publication date: April 7, 2016
    Inventors: Michael A. HOLZMAN, Charles NEBOLSKY, Jon WALHEIM, Steven W. DIAMOND, Frank O. REDEY, Larry M. SOCHER, Christopher J. PIERCE
  • Communication collaboration
    Patent number: 9240970
    Abstract: A communication collaboration system may include a memory storing machine readable instructions to receive a first signal representing a first mode of communication for a user. The communication collaboration system may further include machine readable instructions to seamlessly escalate the first signal to a second signal representing a second mode of communication for the user. The second mode of communication may be different from the first mode of communication. The communication collaboration system may further include a processor to implement the machine readable instructions.
    Type: Grant
    Filed: March 7, 2013
    Date of Patent: January 19, 2016
    Assignee: ACCENTURE GLOBAL SERVICES LIMITED
    Inventors: Michael A. Holzman, Charles Nebolsky, Jon Walheim, Steven W. Diamond, Frank O. Redey, Larry M. Socher, Christopher J. Pierce
  • COMMUNICATION COLLABORATION
    Publication number: 20130238729
    Abstract: A communication collaboration system may include a memory storing machine readable instructions to receive a first signal representing a first mode of communication for a user. The communication collaboration system may further include machine readable instructions to seamlessly escalate the first signal to a second signal representing a second mode of communication for the user. The second mode of communication may be different from the first mode of communication. The communication collaboration system may further include a processor to implement the machine readable instructions.
    Type: Application
    Filed: March 7, 2013
    Publication date: September 12, 2013
    Applicant: Accenture Global Services Limited
    Inventors: Michael A. Holzman, Charles Nebolsky, Jon Walheim, Steven W. Diamond, Frank O. Redey, Larry M. Socher, Christopher J. Pierce