Abstract: A computer-implemented process can be operated to create a watermarked copy of a unique original copy of an electronic sales receipt in a first computerized device to a second computerized device. The watermarked copy includes an electronic watermark identifying the copy. The process includes creating the watermarked copy of the electronic sales receipt by copying information from the original copy of the electronic sales receipt to the watermarked copy and providing the electronic watermark within the watermarked copy.

Abstract: A computer-implemented method is disclosed for suggesting recipes. Within the method, one or more point-of-sale transactions may be conducted. The transactions may involve a computer system and a customer possessing a mobile computing device. The computer system may store receipt data documenting the transactions. The computer system may also receive a request from the mobile computing device for one or more recipes, analyze the receipt data to identify at least one of the food patterns and food preferences of the customer, and identify one or more recipes corresponding to at least one of the food patterns and food preferences. The computer system may then pass the one or more recipes to the mobile computing device.

Abstract: A method is disclosed for reprinting a paper copy of a receipt at a physical store location. The receipt printing may be based off of an electronic receipt. A customer may provide receipt identification to a returns associate at a POS terminal in a store location. Information may be sent to a server or computer system to request that a receipt be reprinted. The server may then process the request and transmit receipt information to the POS terminal where a paper copy of the receipt is printed for the returns associate. A modified receipt may be printed which includes receipt information for additional transactions. A modified receipt may be printed which includes additional information regarding items on the receipt.

Abstract: A computer-implemented method is disclosed herein. The method includes the step of providing, with a processing device of a commerce server, sales assistance to a consumer shopping in a retail store and considering a first item for purchase. The method also includes the step of receiving, at the processing device, a receipt signal containing a list of items purchased by the consumer. The method also includes the step of determining, with the processing device, if the first item is among the list of items purchased by the consumer to track the effectiveness of the providing step.

Abstract: The present invention extends to methods, systems, and computer program products for delivering customer specified receipt types at checkout. A customer specifies receipt delivery preferences at a mobile device (e.g., specifying delivery of a digital receipt and/or a paper receipt at checkout). The mobile device sends the customer's receipt delivery preferences to a receipt preferences database server for storage in a receipt preferences database. During a sales transaction, a point-of-sale (“POS”) system refers to the receipt preferences database (or a relevant portion thereof) to access the customer's receipt delivery preferences. Based on the customer's receipt delivery preferences, the point-of-sale (“POS”) system delivers appropriate types of receipts (e.g. digital and/or paper) to the customer.

Abstract: The present invention extends to methods, systems, and computer program products for an integrated loyalty program and game mechanic. When a customer makes a purchase of physical products from a merchant, membership in the merchant's loyalty program can be rewarded with a digital (virtual) asset for use in a computer game. The merchant can also advertise digital assets as loyalty program rewards in the game to persuade customers to purchase physical products from the merchant. In one aspect, the game is maintained by the merchant. In another aspect, the merchant enters into a partnership with an owner of a third party game.

Abstract: A computer-implemented process can be operated for entering and holding a place for a first customer in a queue while the first customer is waiting to be served at a retail store. The process includes, within a computerized processor, establishing a place in the queue for the first customer, wherein the queue operates to establish among a plurality of customers a customer currently being served by a store employee and an order in which other customers of the plurality will be served. The process further includes displaying upon a portable computerized device of the first customer an indication of a status of the first customer within the queue.

Abstract: A computer-implemented method is disclosed for suggesting recipes. Within the method, one or more point-of-sale transactions may be conducted. The transactions may involve a computer system and a customer possessing a mobile computing device. The computer system may store receipt data documenting the transactions. The computer system may also receive a request from the mobile computing device for one or more recipes, analyze the receipt data to identify at least one of the food patterns and food preferences of the customer, and identify one or more recipes corresponding to at least one of the food patterns and food preferences. The computer system may then pass the one or more recipes to the mobile computing device.

Abstract: A computer-implemented process can be operated for entering and holding a place for a first customer in a queue while the first customer is waiting to be served at a retail store. The process includes, within a computerized processor, establishing a place in the queue for the first customer, wherein the queue operates to establish among a plurality of customers a customer currently being served by a store employee and an order in which other customers of the plurality will be served. The process further includes displaying upon a portable computerized device of the first customer an indication of a status of the first customer within the queue.

Abstract: A method is disclosed for providing notifications and other communications to a customer based on the customer's proximity to a checkout register at a store. A mobile electronic device with mobile self checkout software thereon may record and analyze ambient noise to determine when a customer is in a checkout line as well as to track the customer's progress through the checkout line. The mobile self checkout software may present information to the customer according to the customer's position in the checkout line. The type and nature of the information presented to the customer may be changed according to the customer's distance from the checkout terminal as well as how quickly the customer is approaching the terminal.

Abstract: A computer-implemented method is disclosed herein. The method includes the step of receiving, with a processing device of a commerce server, one or more shopping list signals from an electronic computing device to establish a shopping list of a plurality of items offered for sale in a retail store. The method also includes the step of transmitting, with the processing device, a first item signal to an augmented reality device worn by a consumer within the retail store. The first item signal corresponds to one of the plurality of items. The method also includes the step of receiving, with the processing device, one or more movement signals from the augmented reality device worn by the consumer corresponding to movement of the consumer. The method also includes the step of changing, with the processing device, from transmitting the first item signal to transmitting a second item signal different from the first item signal in response to the step of receiving the one or more movement signals.

Abstract: A method is disclosed for reprinting a paper copy of a receipt at a physical store location and based off of an electronic receipt. The electronic receipt may be viewed on a mobile electronic device with electronic receipts software thereon. A customer may pair their mobile electronic device with a POS terminal in a store location. Information may be sent to a server or computer system to request that a receipt be reprinted. The server may then process the request and transmit receipt information to the POS terminal where a paper copy of the receipt is printed for the customer.

Abstract: A system and method of identifying carts exhibiting tendencies that are indicative of damaged or defective wheels. A shopping cart may be identified and tracked visually through one or more surveillance cameras. By comparing the cart's tracked movement to known symptomatic movement patterns, the system may identify defective or damaged carts. Alternatively, by analyzing movement and positioning of a cart's swiveling wheels, the system may identify defective or damaged carts. Alternatively, by identifying if a customer has abandoned a cart, the system may identify defective or damaged carts. A notification message may be transmitted to an associate to repair or replace the identified problematic cart. The notification may be displayed on a mobile computing device, a workstation, or other like systems.

Abstract: The present invention extends to methods, systems, and computer program products for helping customers select lesser congested checkout lanes. A cashier can adjust a user-interface control to indicate customer congestion at his or her checkout lane. The indicated customer congestion is combined with indicated customer congestions for other checkout lanes (which may be more or less congested). The combined indicated customer congestions are used to form a lane congestion report for a physical store location. The lane congestion report can be sent to and presented at customer mobile devices at or near the physical store location. Customers can use the information presented in the lane congestion report to select a lesser congested checkout lane.

Abstract: Items are added to a transaction on a user mobile device. In-store items may be added by scanning and on-line only items may be added to the transaction. Payment for the transaction may be invoked on the mobile device and processed in a single transaction. A verification code may be transmitted to the mobile device, scanned by an employee device, which uses the code to obtain a listing of the items of the transaction. The employee device sends verification to the server, which, in response, sends an electronic receipt to the mobile device. Recommendations for online products, including possible substitutions are provided. Where a desired quantity of an in-store item exceeds available inventory, an online order for the excess quantity may be added to the transaction.

Abstract: Techniques for allowing a store security associate to complete a purchase audit for a customer leaving a brick and mortar store are disclosed. The techniques include preparing an electronic receipt for completed purchase transaction and transmitting a copy of the electronic receipt to a store audit electronic device at the brick and mortar store. The techniques also include receiving customer information into the store audit electronic device to identify the copy of the electronic receipt associated with a customer, displaying the copy of the electronic receipt on the store audit electronic device, and reviewing the copy of the electronic receipt on the store audit electronic device to verify that the customer has purchased items which are in the customer's possession as the customer exits the store.

Abstract: A shopping list is received from the user and locations of items in the list are obtained. A route visiting the locations of the items is generated and a corresponding ordering of items is also generated. Directions to a next item in the shopping list are provided in response to detecting checking off or scanning of a previous item. In response to detecting scanning of an item out of order or an item not in the shopping list, a new route is generated originated at the item and passing by the locations of items of the shopping list that have not been checked off or scanned. Routes may be generated according to a route optimization algorithm. The directions to items in a list may be provided on a user's mobile device without use of an electronic locating means such as GPS, beacons, or the like.

Abstract: Items are added to a transaction on a user mobile device. In-store items may be added by scanning and on-line only items may be added to the transaction. Payment for the transaction may be invoked on the mobile device and processed in a single transaction. A verification code may be transmitted to the mobile device, scanned by an employee device, which uses the code to obtain a listing of the items of the transaction. The employee device sends verification to the server, which, in response, sends an electronic receipt to the mobile device. Recommendations for online products, including possible substitutions are provided. Where a desired quantity of an in-store item exceeds available inventory, an online order for the excess quantity may be added to the transaction.

Abstract: Systems and methods are disclosed herein for improving customer service. A video feed of a camera viewing a POS queue is analyzed to identify customers and measure customer biometric data. The biometric data is analyzed and used to generate customer service actions such as alerting a representative or calling in additional staff if the data indicates customer dissatisfaction. The biometric data of a customer may be correlated to transaction data of the customer in order to detect changes of the purchase habits of the customer due to dissatisfaction. Changes in purchase habits, such as a loss of a customer, may be used in combination with the biometric data to establish thresholds of biometric data used to generate customer service actions.

Abstract: A shopping list is received from the user and locations of items in the list are obtained. A route visiting the locations of the items is generated and a corresponding ordering of items is also generated. Directions to a next item in the shopping list are provided in response to detecting checking off or scanning of a previous item. In response to detecting scanning of an item out of order or an item not in the shopping list, a new route is generated originated at the item and passing by the locations of items of the shopping list that have not been checked off or scanned. Routes may be generated according to a route optimization algorithm. The directions to items in a list may be provided on a user's mobile device without use of an electronic locating means such as GPS, beacons, or the like.