Patents by Inventor Stuart M. Shepherd

Stuart M. Shepherd has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for integrated optimized reporting
    Patent number: 10587727
    Abstract: Systems and methods of the present disclosure are directed to efficiently editing data requests sent from devices, allowing for an improved database information delivery system. In some embodiments of the present disclosure, an administrator device limits an amount of data requested based on a number of factors prior to sending the request to a server. In some embodiments, a server, after receiving a request for refreshed data, reduces the amount of data requested based on a number of factors prior to retrieving the requested data from a source and delivering the requested data to an administrator device.
    Type: Grant
    Filed: October 4, 2016
    Date of Patent: March 10, 2020
    Assignee: Avaya Inc.
    Inventors: Lynn Smith, Sheila Higgins, Marc A. Geist, Hongguang Li, Stan Wilkison, Stuart M. Shepherd, Dwayne W. Ockel, Gregory P. Schin
  • Managing contact center metrics
    Patent number: 10282456
    Abstract: A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to store, for one or more contact center objects, contact center information; and a microprocessor executable report generator, The report generator, when executed, receives, from a user, a selected contact center object, retrieves, from the computer readable medium, a set of data elements associated with the selected contact center object, the set of data elements defining a first space having a first dimension, projects the set of data elements onto a subspace of the first space to form a transformed set of data elements, the subspace having a second dimension less than the first dimension, and provides, for display to a user, the transformed set of data elements.
    Type: Grant
    Filed: October 1, 2015
    Date of Patent: May 7, 2019
    Assignee: Avaya Inc.
    Inventors: Douglas S. Brown, Marc A. Geist, Sheila Higgins, Michael R. Levacic, Hongguang Li, Dwayne W. Ockel, Gregory P. Schin, Stuart M. Shepherd, Lynn R. Smith, Stan W. Wilkison
  • METHOD AND SYSTEM FOR INTEGRATED OPTIMIZED REPORTING
    Publication number: 20180097913
    Abstract: Systems and methods of the present disclosure are directed to efficiently editing data requests sent from devices, allowing for an improved database information delivery system. In some embodiments of the present disclosure, an administrator device limits an amount of data requested based on a number of factors prior to sending the request to a server. In some embodiments, a server, after receiving a request for refreshed data, reduces the amount of data requested based on a number of factors prior to retrieving the requested data from a source and delivering the requested data to an administrator device.
    Type: Application
    Filed: October 4, 2016
    Publication date: April 5, 2018
    Inventors: Lynn Smith, Sheila Higgins, Marc A. Geist, Hongguang Li, Stan Wilkison, Stuart M. Shepherd
  • MANAGING CONTACT CENTER METRICS
    Publication number: 20170097971
    Abstract: A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to store, for one or more contact center objects, contact center information; and a microprocessor executable report generator, The report generator, when executed, receives, from a user, a selected contact center object, retrieves, from the computer readable medium, a set of data elements associated with the selected contact center object, the set of data elements defining a first space having a first dimension, projects the set of data elements onto a subspace of the first space to form a transformed set of data elements, the subspace having a second dimension less than the first dimension, and provides, for display to a user, the transformed set of data elements.
    Type: Application
    Filed: October 1, 2015
    Publication date: April 6, 2017
    Inventors: Douglas S. Brown, Marc A. Geist, Sheila Higgins, Michael R. Levacic, Hongguang Li, Dwayne W. Ockel, Gregory P. Schin, Stuart M. Shepherd, Lynn R. Smith, Stan W. Wilkison