Abstract: A method to keep selected messages in a networked conversation thread includes receiving, from a first participant in a networked conversation, a selection of a first message to keep from a sequence of messages in the networked conversation. The method includes verifying that the networked conversation is slated for deletion at a selected time after the selection of the first message, storing the first message in a folder accessible to multiple participants in the networked conversation, and notifying a second participant authoring the first message that the first message has been stored in the folder and is accessible to the participants in the networked conversation.

Abstract: A system is provided that includes a portable electronic device and a customer care system. The customer care system is configured to remotely communicate with the portable electronic device. The customer care system is operable to receive an indication of content displayed on a display of the portable electronic device. The customer care system is operable to communicate a signal to the portable electronic device that the portable electronic device interprets as input to keys on the portable electronic device by a user of the portable electronic device.

Abstract: A system for remote handset diagnostics is provided. The system includes a plurality of handsets each having a diagnostic engine, and a carrier system having a plurality of encoder/decoder components. Each encoder/decoder component is operable to promote communication with at least one diagnostic engine to obtain diagnostic data. The carrier system further includes a diagnostic component that is operable to provide a common interface for diagnosing handsets. The diagnostic component is also operable to communicate with the plurality of encoder/decoder components and to facilitate diagnosis of the handset.

Abstract: The present disclosure relates generally to a system and method for change logging in a firmware over the air (FOTA) development environment. In one example, the method may include creating a cumulative change log for an intermediate binary file that contains an extractable binary image. The cumulative change log may record changes between the intermediate binary file and earlier iterations of the intermediate binary file. The cumulative change log may be stored in the intermediate binary file and later retrieved. The cumulative change log may be analyzed to identify statistics about changes that occurred between the intermediate binary file and earlier iterations of the intermediate binary file.

Abstract: A system for handset self diagnostics is provided. The system includes a handset and a diagnostic engine on the handset to obtain diagnostic data for the handset. The system also includes an application on the handset, and the application includes at least one user interface that uses the diagnostic data to assist a user of the handset to operate the handset.

Abstract: Computer readable medium, a system, and a method for providing an image for use in a mobile device are provided. Object files are selected that include at least some code and some data for use by the mobile device. Components are generated from the object files. A size of a component is divided by a size of a logical block to determine a number of logical blocks to allocate for the component. The number of logical blocks to allocate for the component is rounded up to an integer multiple of the size of the logical block. A unique address is established for each component based on the integer multiple of the size of the logical block. A memory layout is generated including each unique address. Each component is loaded at its corresponding unique address to provide the image.

Abstract: Computer readable medium, a system and a method for providing an image for use in a mobile device are provided. Object files are selected that include at least some code and some data for use by the mobile device. Components are generated from the object files. Whether a component is larger than a logical block is determined. The component is partitioned into modules in response to determining that the component is larger than the logical block. Unique addresses are established for components and any modules. A memory layout is generated including the unique addresses. Components and any modules are loaded at corresponding unique addresses to provide the image.

Abstract: A system for handset self diagnostics is provided. The system includes a handset and a diagnostic engine on the handset to obtain diagnostic data for the handset. The system also includes an application on the handset, and the application includes at least one user interface that uses the diagnostic data to assist a user of the handset to operate the handset.

Abstract: A system for remote handset diagnostics is provided. The system includes a plurality of handsets each having a diagnostic engine, and a carrier system having a plurality of encoder/decoder components. Each encoder/decoder component is operable to promote communication with at least one diagnostic engine to obtain diagnostic data. The carrier system further includes a diagnostic component that is operable to provide a common interface for diagnosing handsets. The diagnostic component is also operable to communicate with the plurality of encoder/decoder components and to facilitate diagnosis of the handset.

Abstract: A system is provided that includes a portable electronic device and a customer care system. The customer care system is configured to remotely communicate with the portable electronic device. The customer care system is operable to receive an indication of content displayed on a display of the portable electronic device. The customer care system is operable to communicate a signal to the portable electronic device that the portable electronic device interprets as input to keys on the portable electronic device by a user of the portable electronic device.

Abstract: The present disclosure relates generally to a system and method for change logging in a firmware over the air (FOTA) development environment. In one example, the method may include creating a cumulative change log for an intermediate binary file that contains an extractable binary image. The cumulative change log may record changes between the intermediate binary file and earlier iterations of the intermediate binary file. The cumulative change log may be stored in the intermediate binary file and later retrieved. The cumulative change log may be analyzed to identify statistics about changes that occurred between the intermediate binary file and earlier iterations of the intermediate binary file.