Abstract: An advertising system receives an advertisement from a merchant system and receives data from a call center associated with the merchant system and with the advertisement. The advertising system determines a call center occupancy at the merchant system call center. The advertising system determines a first bid for an advertising space auction based on the call center occupancy and transmits the first bid to an advertising platform hosting the advertising space auction. The advertising system receives a notice of progress of the advertising space auction from the advertising platform system. If the advertising space auction is still open, the advertising system determines the current call center capacity and adjusts the first bid for the auction based on the current call center capacity. The advertisement is displayed on a user computing device. When a user selects the advertisement, the user computing device dials the merchant system call center.

Abstract: An improved offer ranking system can provide a computer-implemented method for ranking offers in an online shopping search. The method comprises receiving one or more offers for a product; associating the offers with the product in a database; assigning cash values for any segments of the offer that are not monetary; determining an equivalent value for the offer; receiving a shopping query from a user network device; accessing the offers for the product; ranking the offers for the product based on the equivalent values of the offers; presenting the ranked offers to the user network device.

Abstract: Organizations struggle to meet their obligation to preserve electronic documents when litigation occurs or is likely. This is particularly challenging in a hosted user environment using a distributed file system. Embodiments of the invention enable a user to preserve email, chats, text documents, and other electronic files in the native storage systems of these applications, or in a hosted eDiscovery archive that syncs with the native store. In an embodiment, the process uses a label to indicate that a particular document should not be deleted. When purging tasks occur, the documents with such labels are exempt from purging until the label is removed. Search queries may also be run on the documents in their native locations to identify those relevant to a litigation hold. Because the system operates on the native document store, a user is not required to create a copy of the document in order to preserve it.