Patents by Inventor Sunni K. Goeller

Sunni K. Goeller has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automatic classification of event data
    Patent number: 7237137
    Abstract: A method and computer-readable medium for providing electronic support and assistance from a server to a client are disclosed. An agent residing on the client monitors events requiring support, such as faults and error messages. When an event requiring support occurs, the client agent collects data associated with the event, formulates a message, and transmits the message to the server. The server applies the event data to support vector machines that classify the data into categories and produce probability scores for each category. Category probability scores that exceed a threshold value cause the server to formulate and transmit a response containing category-specific resolution information to the client. When no matching categories are identified, the response so indicates. After receiving the response, the client automatically provides support to resolve the event.
    Type: Grant
    Filed: June 30, 2004
    Date of Patent: June 26, 2007
    Assignee: Microsoft Corporation
    Inventors: Sunni K. Goeller, Edward Reus
  • Automatic classification of event data
    Patent number: 6898737
    Abstract: A method and computer-readable medium for providing electronic support and assistance from a server to a client are disclosed. An agent residing on the client monitors events requiring support, such as faults and error messages. When an event requiring support occurs, the client agent collects data associated with the event, formulates a message, and transmits the message to the server. The server applies the event data to support vector machines that classify the data into categories and produce probability scores for each category. Category probability scores that exceed a threshold value cause the server to formulate and transmit a response containing category-specific resolution information to the client. When no matching categories are identified, the response so indicates.
    Type: Grant
    Filed: May 24, 2001
    Date of Patent: May 24, 2005
    Assignee: Microsoft Corporation
    Inventors: Sunni K. Goeller, Edward Reus
  • Automatic classification of event data
    Publication number: 20030097617
    Abstract: A method and computer-readable medium for providing electronic support and assistance from a server to a client are disclosed. An agent residing on the client monitors events requiring support, such as faults and error messages. When an event requiring support occurs, the client agent collects data associated with the event, formulates a message, and transmits the message to the server. The server applies the event data to support vector machines that classify the data into categories and produce probability scores for each category. Category probability scores that exceed a threshold value cause the server to formulate and transmit a response containing category-specific resolution information to the client. When no matching categories are identified, the response so indicates.
    Type: Application
    Filed: May 24, 2001
    Publication date: May 22, 2003
    Inventors: Sunni K. Goeller, Edward Reus