Abstract: Embodiments provide methods, and server systems connecting with a customer service representative/agent for a financial transaction. A method includes sending, by a server system, a message related to a financial transaction to a user device using a messaging protocol. The message includes at least one option to receive a response of the message from the user device for connecting with an agent. The method includes receiving the response of the message from the user device. The response includes an authentication data. The method includes verifying the authentication data. Upon successful verification, the method includes electronically extracting at least one context of the message from the response. The method includes sending the at least one context to a Customer Service Centre (CSC) server. The CSC server is configured to assign the agent to the user based on the at least one context for an upcoming conversation about the message.

Abstract: Embodiments provide methods and systems for verifying plurality of user attributes corresponding to a purchase of a user, including restricted products. Methods include receiving a payment request for purchasing a plurality of products, determining plurality of attributes to be verified for the payment request by applying regulatory rules on a products related information associated with the plurality of products, transmitting a payment link, to the merchant terminal including at least one user-specific attribute to be verified from the user.

Abstract: Embodiments provide methods and systems for verifying plurality of user attributes corresponding to a purchase of a user, including restricted products. Methods include receiving a payment request for purchasing a plurality of products, determining plurality of attributes to be verified for the payment request by applying regulatory rules on a products related information associated with the plurality of products, transmitting a payment link, to the merchant terminal including at least one user-specific attribute to be verified from the user.

Abstract: A method for facilitating payment transactions includes receiving a transaction request for a payment transaction initiated at a payment terminal device using a transaction card of a user. A predefined category of the user is identified based on the transaction request and a service application is remotely activated in a first operation mode on a user device of the user such that the first operation mode is associated with the identified predefined category. Payment transaction messages associated with the payment transaction are communicated to the activated service application, which translates the payment transaction messages to a predefined message format. In response to the payment transaction messages, first authentication information is received from the activated service application such that the first authentication information is entered by the user in the predefined message format. The payment transaction is processed based on successful authentication of the user.

Abstract: Embodiments provide methods, and server systems connecting with a customer service representative/agent for a financial transaction. A method includes sending, by a server system, a message related to a financial transaction to a user device using a messaging protocol. The message includes at least one option to receive a response of the message from the user device for connecting with an agent. The method includes receiving the response of the message from the user device. The response includes an authentication data. The method includes verifying the authentication data. Upon successful verification, the method includes electronically extracting at least one context of the message from the response. The method includes sending the at least one context to a Customer Service Centre (CSC) server. The CSC server is configured to assign the agent to the user based on the at least one context for an upcoming conversation about the message.