Abstract: Embodiments are directed to organizing conversation information. A tracker vocabulary may be provided to a universal model to predict a generalized vocabulary associated with the tracker vocabulary. A tracker model may be generated based on the portions of the universal model activated by the tracker vocabulary such that a remainder of the universal model may be excluded from the tracker model. Portions of a conversation stream may be provided to the tracker model. A match score may be generated based on the track model and the portions of the conversation stream such that the match score predicts if the portions of the conversation stream may be in the generalized vocabulary predicted for the tracker vocabulary. Tracker metrics may be collected based on the portions of the conversation and the match scores such that the tracker metrics may be included in reports or notifications.

Abstract: Systems and method for managing human interactions is described. An integrated system may receive dataset from multiple disparate sources. The received dataset may be processed by corresponding data processing engines and transformed into textual dataset by respective adapters in the integrated system. The textual dataset may be further processed and transformed into unified dataset by components in integrated system. For instance, such processing may include analysis based on comprehension, context of the interaction, etc. Based on further analysis, the unified dataset may be classified and highlighted into items that may correspond to action items, follow ups, questions or any other important information, insights provided or regenerated based on an analysis from the human interactions. Further insights provided based on the analysis may correspond to outcomes in response to the processing and analysis by the components in integrated system.

Abstract: Embodiments are directed to organizing conversation information. A tracker vocabulary may be provided to a universal model to predict a generalized vocabulary associated with the tracker vocabulary. A tracker model may be generated based on the portions of the universal model activated by the tracker vocabulary such that a remainder of the universal model may be excluded from the tracker model. Portions of a conversation stream may be provided to the tracker model. A match score may be generated based on the track model and the portions of the conversation stream such that the match score predicts if the portions of the conversation stream may be in the generalized vocabulary predicted for the tracker vocabulary. Tracker metrics may be collected based on the portions of the conversation and the match scores such that the tracker metrics may be included in reports or notifications.

Abstract: Systems and method for managing human interactions is described. An integrated system may receive dataset from multiple disparate sources. The received dataset may be processed by corresponding data processing engines and transformed into textual dataset by respective adapters in the integrated system. The textual dataset may be further processed and transformed into unified dataset by components in integrated system. For instance, such processing may include analysis based on comprehension, context of the interaction, etc. Based on further analysis, the unified dataset may be classified and highlighted into items that may correspond to action items, follow ups, questions or any other important information, insights provided or regenerated based on an analysis from the human interactions. Further insights provided based on the analysis may correspond to outcomes in response to the processing and analysis by the components in integrated system.