Patents by Inventor Susan M. Hill

Susan M. Hill has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for advanced identification of a customer
    Patent number: 11941600
    Abstract: In a method for advanced identification of a customer, a customer may remotely place an order, intending to later go to a store to pick up the ordered item. The store may have a pick-up area (e.g., at the back of the store) where the customer can go to pick up the ordered item. To save the customer time, the customer may be identified when she enters the store so that an employee can obtain her ordered item and have it ready to pick up by the time the customer walks through the store and arrives at the pick-up area.
    Type: Grant
    Filed: March 29, 2023
    Date of Patent: March 26, 2024
    Assignee: WALGREEN CO.
    Inventors: Nimesh S. Jhaveri, Archana Dhruve, Heather K. Hill, Dejan Kozic, Laura Jean Tebbe, Susan G. Heald, Warit Tulyathorn, Mark A. Jones, Sara B. Frisk, Jennifer M. Levin, Jennifer A. Comiskey, David T. Blanchard
  • Disambiguation method and system for a voice activated directory assistance system
    Patent number: 7013280
    Abstract: A method for correcting ambiguations in directory assistance systems includes the steps of receiving and processing a directory assistance request from a caller. If the processing results in an ambiguation of at least two names, audio information is provided to the caller. The audio information includes, at least in part, playback of an audio recording of at least one person included in the ambiguation. The audio playback helps the caller resolve the ambiguation. A voice activated directory assistance system having structure for resolving ambiguations is also disclosed.
    Type: Grant
    Filed: February 27, 2001
    Date of Patent: March 14, 2006
    Assignee: International Business Machines Corporation
    Inventors: Brent L. Davis, Reza Ghasemi, Susan M. Hill, Tracy Kong, John r Lauria, Vanessa V. Michelini
  • Disambiguation method and system for a voice activated directory assistance system
    Publication number: 20020120452
    Abstract: A method for correcting ambiguations in directory assistance systems includes the steps of receiving and processing a directory assistance request from a caller. If the processing results in an ambiguation of at least two names, audio information is provided to the caller. The audio information includes, at least in part, playback of an audio recording of at least one person included in the ambiguation. The audio playback helps the caller resolve the ambiguation. A voice activated directory assistance system having structure for resolving ambiguations is also disclosed.
    Type: Application
    Filed: February 27, 2001
    Publication date: August 29, 2002
    Applicant: International Business Machines Corporation
    Inventors: Brent L. Davis, Reza Ghasemi, Susan M. Hill, Tracy Kong, John R. Lauria, Vanessa V. Michelini