Patents by Inventor Susheel NESARGI

Susheel NESARGI has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240005331
    Abstract: Disclosed embodiments relate to systems and methods for automatic payment distribution. Techniques include validating, based on user-specified rules that the received file form data fields match user requirements, determining whether to authenticate a form based on the validation, calculating payment eligibility and payment amount, authorizing recipient payments, and notifying the recipient.
    Type: Application
    Filed: December 5, 2022
    Publication date: January 4, 2024
    Inventors: SUSHEEL NESARGI, George S. Durant, Joel Dake, Glen M. Casey, Prashant Gupta, Cary Jeffers, Karsten Propper
  • Publication number: 20230328180
    Abstract: Systems and methods are disclosed for generating a dynamic customized script to facilitate communication between a user and a service provider. The method includes receiving, via an interactive voice response (IVR) system, a request from a mobile device associated with at least one user. The contextual information associated with at least one user is processed, in real-time, based, at least in part, on the request. A dynamic customized script specific to the request is generated, in real-time, based, at least in part, on the processing of the contextual information. The request is routed, via the IVR system, to an agent from a pool of agents of the service provider. A presentation of the dynamic customized script is generated in a user interface of a device associated with the agent, wherein the dynamic customized script is step-by-step guidance to the agent for handling the request of at least one user.
    Type: Application
    Filed: June 13, 2023
    Publication date: October 12, 2023
    Inventors: Susheel NESARGI, David BERGLUND, Glen M. CASEY
  • Publication number: 20230275970
    Abstract: A smart forms solution that enables transactions institutions to provide configuration parameters in a streamlined manner so that developers can construct end-to-end solutions in an automated manner includes performing, by a processor, operations including: receiving data from a form in a webpage; validating the received data; saving the validated data; determining a location to send the saved data; sending the saved data to the determined location; invoking an API at the determined location with the saved data; and using the saved data to perform a manual operation.
    Type: Application
    Filed: May 2, 2023
    Publication date: August 31, 2023
    Inventors: Susheel NESARGI, David BERGLUND, Glen CASEY
  • Patent number: 11716418
    Abstract: Systems and methods are disclosed for generating a dynamic customized script to facilitate communication between a user and a service provider. The method includes receiving, via an interactive voice response (IVR) system, a request from a mobile device associated with at least one user. The contextual information associated with at least one user is processed, in real-time, based, at least in part, on the request. A dynamic customized script specific to the request is generated, in real-time, based, at least in part, on the processing of the contextual information. The request is routed, via the IVR system, to an agent from a pool of agents of the service provider. A presentation of the dynamic customized script is generated in a user interface of a device associated with the agent, wherein the dynamic customized script is step-by-step guidance to the agent for handling the request of at least one user.
    Type: Grant
    Filed: January 3, 2022
    Date of Patent: August 1, 2023
    Assignee: Fidelity Information Services, LLC
    Inventors: Susheel Nesargi, David Berglund, Glen M. Casey
  • Publication number: 20230216956
    Abstract: Systems and methods are disclosed for generating a dynamic customized script to facilitate communication between a user and a service provider. The method includes receiving, via an interactive voice response (IVR) system, a request from a mobile device associated with at least one user. The contextual information associated with at least one user is processed, in real-time, based, at least in part, on the request. A dynamic customized script specific to the request is generated, in real-time, based, at least in part, on the processing of the contextual information. The request is routed, via the IVR system, to an agent from a pool of agents of the service provider. A presentation of the dynamic customized script is generated in a user interface of a device associated with the agent, wherein the dynamic customized script is step-by-step guidance to the agent for handling the request of at least one user.
    Type: Application
    Filed: January 3, 2022
    Publication date: July 6, 2023
    Inventors: Susheel NESARGI, David BERGLUND, Glen M. CASEY
  • Patent number: 11683385
    Abstract: A smart forms solution that enables transactions institutions to provide configuration parameters in a streamlined manner so that developers can construct end-to-end solutions in an automated manner includes performing, by a processor, operations including: receiving data from a form in a webpage; validating the received data; saving the validated data; determining a location to send the saved data; sending the saved data to the determined location; invoking an API at the determined location with the saved data; and using the saved data to perform a manual operation.
    Type: Grant
    Filed: August 3, 2021
    Date of Patent: June 20, 2023
    Assignee: Fidelity Information Services. LLC
    Inventors: Susheel Nesargi, David Berglund, Glen Casey
  • Publication number: 20230042857
    Abstract: A smart forms solution that enables transactions institutions to provide configuration parameters in a streamlined manner so that developers can construct end-to-end solutions in an automated manner includes performing, by a processor, operations including: receiving data from a form in a webpage; validating the received data; saving the validated data; determining a location to send the saved data; sending the saved data to the determined location; invoking an API at the determined location with the saved data; and using the saved data to perform a manual operation.
    Type: Application
    Filed: August 3, 2021
    Publication date: February 9, 2023
    Applicant: Fidelity Information Services, LLC
    Inventors: Susheel NESARGI, David BERGLUND, Glen CASEY