Abstract: A dynamic work allocation system and method is disclosed. In one embodiment, a method includes dynamically classifying jobs into job lists according to a predetermined classifying process by a collecting engine, a controlling engine, and a monitoring engine, dynamically prioritizing the jobs within each job list of the jobs lists into an ordered job list according to a predetermined prioritizing process by the collecting engine, the controlling engine, the monitoring engine, a diagnosing engine, a learning engine, and a predicting engine, and dynamically mapping the jobs in the ordered job list to agents according to a predetermined mapping process by the collecting engine, the controlling engine, the monitoring engine, the diagnosing engine, the learning engine, and the predicting engine. The method may include dynamically collecting of a job of the jobs and/or information associated with the job of the jobs by the collecting engine and the controlling engine.

Abstract: An automatic business process platform and method is disclosed. In one embodiment, a method includes monitoring systems, resources, persons, and/or processes, and controlling the systems, the resources, the persons, and/or the processes. The method may include diagnosing, an issue associated with the systems, the resources, the persons, and/or the processes, and providing advice to change at least one state of the systems, the resources, the persons, and/or the processes. The method may also include predicting at least one future state of the systems, the resources, the persons, and/or the processes. The method may further include learning to determine an association of at least one state of the systems, the resources, the persons, and the processes with at least one state of the systems, the resources, the persons, and the processes.