Patents by Inventor Terri Czerwinski

Terri Czerwinski has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Context sensitive dynamic user interface for customer service agent
    Publication number: 20050193055
    Abstract: This document discusses, among other things, a system that receives context, such as from a customer relationship management (CRM) or other case tracking system, and uses the received context to formulate a customized inquiry resolution process, which is particularized to the customer inquiry. The customized process can be used by a customer service agent to resolve the customer inquiry. The customized process can create additional context which is written back to any calling system.
    Type: Application
    Filed: February 26, 2004
    Publication date: September 1, 2005
    Inventors: Mark Angel, Marc Caltabiano, Max Copperman, Terri Czerwinski, Scott Huffman