Abstract: An arm assembly for a chair having a post, a first member, and an armrest. The first member is angularly adjustable relative to the post about a first axis between first angular movement limits, with a non-finite number of angular adjustment positions of the first member relative to the post. The armrest is operatively connected to the first member to translationally slide generally forward and rearward relative to the first member between first translational movement limits, with a non-finite number of translational adjustment positions of the armrest relative to the first member. The armrest is angularly adjustable relative to the first member about a second substantially upright axis between second angular movement limits, with a non-finite number of angular adjustment positions of the armrest relative to the first member.

Abstract: A chair with a transom, a seat support, a back portion, and a combined rock and recline mechanism. The combined rock and recline mechanism has front and rear rocking arrangements configured to enable the seat support and back portion to together rock generally forward and rearward from a neutral position relative to the transom, and a recline arrangement that is configured such that the seat support is in a first at-rest position relative to the back portion when the back portion is in an upright position, and such that reclining the back portion rearwardly from the upright position toward a reclined position moves the seat support upward and rearward from the first at-rest position.

Abstract: A method, system and apparatus are provided for enabling service technicians to record information about service calls, and have that information available to other technicians who may handle the call at another time. In addition to providing a mechanism for tracking customer information (including product and problem details), the system, apparatus and method disclosed herein enable the transfer of the customer's problems to higher care levels given by different individuals. In order to prevent a problem from being inadvertently dropped, the system, apparatus and method provides an ownership mechanism that allocates the call to a particular individual. If the call needs to be handed off to another individual, a methodology is provided for systematically handing off the call to the other individual (typically at another service level) and ensuring that that individual is responsible for the call from that point forward.